Financial Specialist/Relationship Banker (NMLS)

American National bank of Texas; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The American National Bank of Texas in Dallas seeks a Financial Specialist to deliver a positive customer experience and sales proficiency in person and on the phone. You will open deposits, offer loans, and refer complex requests to specialists, all on-site.

You will build relationships, ensure accurate cash handling, and follow up to enhance retention. Strong communication and MS Office skills are essential, with overtime likely.

Qualifications

• High school diploma or GED required.
• Paying and receiving experience; regulated environment familiarity.
• NMLS background requirements must be met.
• Up to 5 years in account opening or consumer lending.

Responsibilities

• Open deposit accounts and consumer loans.
• Cross-sell bank products and refer to proper staff.
• Work on physical bank premises.
• Build relationships with customers and follow up for retention.
• Monitor account management to minimize risk.
• Process paying and receiving transactions.
• Balance cash and maintain audit trail.
• Resolve customer service issues and outages.

Skills

Professional communication

Math skills

Calculator skills

MS Word

Overtime readiness

Education

High school diploma or GED

Tools

MS Excel

Job description

The Financial Specialist is responsible for providing a consistently positive and professional customer service experience demonstrating a high level of sales proficiency in person and on the phone. The individual handles customers' initial needs, opens deposit accounts, offers consumer loans, conducts routine paying and receiving functions, cross sells bank products and services and directs customers to the appropriate personnel for further assistance. Other duties include:

• Opens deposit accounts, consumer loans, and ancillary services
• Uncovers customer expansion opportunities and refers customers to proper bank personnel
• Requires work on physical bank premises
• Builds a relationship with customers, acting in a consultative role and establishing a follow-up plan to ensure the continuing relationship and enhance customer retention
• Monitors and makes good decisions regarding customer account management in order to minimize risk to the bank from charge-offs, overdrafts, and other transaction risk
• Performs account maintenance and related activities. Researches and resolves customer service issues as well as outages in the bank
• Balances transactions and cash ensuring paper documentation and negotiability and an adequate audit trail
• Processes paying and receiving transactions

Qualifications

• High school diploma or GED
• Up to 5 years account opening and consumer lending (Personal loans, Refi's and HELOC's)
• Paying and receiving experience; experience in a regulated environment
• Must be able to meet associated background requirements for registration with NMLS

Skills

• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions.
• Must possess ability for professional communication through a variety of delivery channels (oral, written, digital).
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.