Financial Specialist

synovuscareers; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

Pinnacle is seeking a Financial Specialist to serve clients as a single touch point, minimize hand-offs, and engage clients in conversations about banking products and solutions. The role emphasizes delivering a high-quality client experience and expanding existing relationships while adhering to regulatory requirements.

The position involves handling deposits, withdrawals, payments, new accounts, and various banking services.

Qualifications

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and related software.
• Knowledge of federal banking regulations and compliance.
• Broad knowledge of bank products and services.
• Strong interpersonal, verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Analytical and mathematical reasoning with problem-solving ability.
• Ability to multi-task and prioritize daily tasks with time management, in a fast-paced environment.

Responsibilities

• Provide distinctive in-person and phone service; respond to inquiries and resolve issues.
• Support three-ring standard: all phones answered by a live person within three rings.
• Open new accounts and assist with deposits, withdrawals, payments, and balance inquiries.
• Ensure compliance with policy, procedures and applicable laws; manage risk.
• Provide client support for general service including account maintenance and other banking needs.
• Meet clients' financial needs and refer to Trust, Investments, Insurance, etc. as appropriate.
• Coach and develop team members; support HR functions regarding hiring and employee relations.
• Identify and address risk; raise violations when observed; provide operational support to Office Leader.

Skills

Microsoft Office

Regulatory compliance

Customer service

Communication

Time management

Attention to detail

Education

High School Diploma

College degree preferred

Job description

Job Summary:

A Financial Specialist should demonstrate commitment to delivering distinctive service. This position will be responsible for serving the clients as a single touch point, minimizing hand-offs in the office, engaging clients in conversations about the products and solutions, ultimately providing these solutions, expanding existing relationships, and promoting a highly engaged client experience by embracing the Pinnacle Way.

Job Duties and Responsibilities:

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Greet and acknowledge each client as they enter the office. Assist clients with their banking transactions such as deposits, withdrawals, payments, and balance in addition to perform office capture duties. Adhere to Pinnacle guidelines for check cashing, Reg. CC and new account opening to reduce risk to the Firm. Ensure compliance with Firm policy and procedures and all applicable federal regulations and state laws. Open new accounts as needed. Process appropriate new account paperwork, verify client credentials, and obtain all supporting documentation. Provide client support for general service including account maintenance, instant issue debit card, safe deposit box assistance, research, affidavits, notary service, wire transfers, check orders, foreign currency, interest rate inquiries, assist with ATM inquires, etc. Prioritize and make on-the-spot decisions regarding client requests while weighing client satisfaction issues with Firm exposure to loss or fraud. Monitor and manage all required reports to ensure operational excellence. Provide operational support to Office Leader. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Manages the annual performance management and merit processes for direct and indirect reports as applicable. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

High School Diploma or Equivalent -- College degree is preferred.

Minimum Experience:

Minimum of 10 years' experience in financial services.

Required Knowledge, Skills & Abilities:

Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Knowledge of federal banking regulations and compliance. Broad knowledge of bank products and services. Excellent interpersonal skills, including verbal and written communication skills. Excellent organizational skills and attention to detail. Effective analytical and mathematical reasoning skills with problem-solving ability. Ability to multi-task and prioritize daily tasks, with effective time-management skills. Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp. This position may require successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.