Financial Services Specialist

Talentoma; Fort Wayne (IN); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote work from home

Structured onboarding and training on

Health coverage

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a Financial Services Specialist to support customers with deposit accounts and digital banking options. This fully remote role in Indiana requires a 40-hour weekly commitment and involves handling inquiries via queues, email, and calls.

You will explain account features, verify information, and log interactions for follow‑up using Dynamics 365 and Freshdesk. The role emphasizes accurate documentation, escalation when needed, and delivering clear, practical guidance to

Qualifications

• High school diploma or equivalent required.
• 1–2 years in financial services support or deposit account customer service preferred.
• Familiarity with checking/savings accounts, debit cards, ACH payments, and online banking terminology.
• Ability to discuss account information using approved materials and avoid unauthorised advice.

Responsibilities

• Handle customer inquiries via queues, emails, and calls and classify by product area (deposits, digital banking, transfers).
• Complete verification steps before sharing account information.
• Review activity and transfer status to explain results clearly.
• Explain account features, routine fees, and online/mobile banking navigation.
• Answer questions about ACH payments and card activity, distinguishing pending vs completed actions.
• Log interactions in CRM (Dynamics 365) and track unresolved cases in a support platform (Freshdesk).
• Escalate issues beyond authority with concise notes and follow up on outcomes.

Skills

Customer service

Verbal communication

CRM navigation

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Dynamics 365

Freshdesk

Job description

Job Title: Financial Services Specialist

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

When customers need help understanding their deposit accounts or digital banking options, this role makes sure they receive clear, practical answers. The Financial Services Specialist handles focused financial services inquiries, explains routine account information, and helps customers understand transfer status and available self-service steps. The position sits within the financial services support team, works under a financial services team lead, and collaborates with account operations colleagues to resolve questions. This fully remote position offers work from home in Indiana, United States, with all duties performed at a desk through online systems. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive customer inquiries through assigned service queues, emails, and calls, identifying whether each question concerns deposit accounts, digital banking, debit cards, or transfers.
• Complete established customer verification steps before discussing account information, and keep conversations focused on the information needed to address the inquiry.
• Review available account activity and service history, checking transaction dates, displayed transfer status, and prior contacts before explaining what the information shows.
• Explain checking and savings account features, routine service fees, and online or mobile banking navigation using approved reference materials and plain language.
• Answer routine questions about ACH payments and debit card activity, distinguishing pending activity from completed transactions without promising when funds will become available.
• Record the inquiry, checks completed, explanation provided, and next action in a CRM such as Microsoft Dynamics 365 so colleagues can continue assistance.
• Track unresolved requests in a Support platform such as Freshdesk, assigning the appropriate category and noting the responsible team and expected update.
• Escalate account discrepancies, transfer delays, or requests outside assigned authority to account operations colleagues or the financial services team lead with concise supporting notes.
• Follow up when an internal response arrives or an expected update is due, explain the outcome, and confirm whether the customer needs further assistance.
• Close completed requests with clear resolution notes; quality is judged through accuracy, turnaround, complete notes, appropriate escalation, and dependable follow-up.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of experience in financial services support, retail banking assistance, or deposit account customer service preferred.
• Familiarity with checking accounts, savings accounts, debit cards, ACH payments, and routine online banking terminology.
• Ability to interpret displayed transaction status and explain account information without offering investment recommendations or making decisions outside assigned authority.
• Comfort navigating a CRM such as Microsoft Dynamics 365 and a Support platform such as Freshdesk while maintaining clear interaction notes.
• Clear spoken and written communication, including the ability to explain unfamiliar financial terms patiently and check customer understanding.
• Reliable computer, high-speed internet, and a quiet private workspace suitable for handling customer conversations and account information.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote, desk-based work from home with online access to the resources used for daily customer assistance.
• Structured onboarding and training on a CRM such as Microsoft Dynamics 365 and a Support platform such as Freshdesk.
• Regular check-ins with the financial services team lead for feedback, questions, and guidance on unfamiliar situations.
• Opportunities to strengthen digital banking knowledge, account inquiry handling, clear explanations, and sound escalation judgment through everyday work.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.