Financial Services Representative - SIE

E*TRADE from Morgan Stanley; Alpharetta (GA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Morgan Stanley in Alpharetta is seeking a motivated Financial Services Representative to handle inbound client inquiries, guide portfolio questions, and promote appropriate financial products. Trainees will receive support toward Series 7 and 63 licenses, with a hybrid work setup and emphasis on customer service excellence.

The role emphasizes problem-solving, collaboration, and a drive to meet sales goals while maintaining high ethical standards and continuous learning about markets.

Qualifications

• Has passed the SIE exam or is pursuing licensing
• Bachelor’s degree in Finance, Business Management or Administration, or equivalent
• 2+ years in a customer-facing role
• Hybrid schedule with in-office work 3 days a week
• Authorized to work in the United States without sponsorship
• Experience in a call center or financial institution preferred
• Proven ability to meet sales goals in previous roles

Responsibilities

• Provide exceptional customer service to identify needs and resolve issues with portfolio inquiries
• Educate clients on Morgan Stanley’s competitive advantages and potential products
• Drive sales by identifying opportunities and following up on leads
• Follow established processes and manage time efficiently
• Learn about investments and financial markets to advise clients
• Maintain integrity and comply with the firm’s Code of Conduct
• Collaborate with other groups to resolve client issues and participate in projects

Skills

Customer service

Problem-solving

Interpersonal skills

Communication

Education

Bachelor's degree in Finance/Business

Job description

Are you interested in financial services? Have you always wanted to learn the inner workings of the stock market? Do you get excited about solving problems and having customers compliment your work? Are you goal-driven and competitive? If you answered yes to these questions, you’re the person we want on our Financial Services team!

As an unlicensed Financial Services Representative, you would use your amazing customer service skills and knack for problem-solving to engage our clients via incoming calls and answer various questions related to their stock portfolios.

To get you started in your career with us, Morgan Stanley will pay for your training to obtain your Series 7 & 63 Licenses.

In This Role You Will:

• Provide excellent customer service by identifying customer needs and determining the best solution for them.
• Educate customers on Morgan Stanley ’s competitive advantage and identify additional products they would benefit from.
• Show us your determination to drive sales by engaging customers and identifying new opportunities.
• Follow processes and manage your time efficiently throughout the day.
• Continually learn about investments and the financial markets to address the individual client's investment needs.
• Help the company identify opportunities to keep our clients and do your part to minimize risk, when necessary.
• Be required to maintain a high level of personal integrity and comply with Morgan Stanley ’s Code of Conduct . You’ll have to sign a statement agreeing to this; it’s important.
• Connect with other groups to gather info to resolve customer issues (you will never be on your own, we’re a family).
• Be involved in other projects and tasks (because there may be other things you can help with).

A Typical Workday as a Financial Services Representative includes:

• Fielding inbound customer inquiries to assist customers with account related requests such as money movement, account updates, and trade requests.
• Following up with customers regarding outstanding account related items.
• Participating in continuing education and development.

Benefits of being a Morgan Stanley Financial Services Representative:

• Develop a robust understanding of the financial services industry and gain insight into one of the world’s leading financial institutions.
• Invest in your career with a top tier learning and career development experience combining comprehensive financial product modules and learning courses, as well as on the job learning.
• Obtain the Series 7 & 63 licenses that will be paid for by Morgan Stanley.
• Enjoy a hybrid work environment that enables employees to thrive.
• Competitive base salary and a wide range of additional benefits including:
• Paid time off
• Savings programs
• Insurance plans
• Tuition and licensing reimbursement along with student loan refinancing
• Fitness subsidy
• 401(k) with competitive firm matching, as well as access to the Morgan Stanley Employee Stock Purchase Program
• Family building benefit to assist employees with the cost of adoption, surrogacy, and fertility treatments
• Generous parental leave
• Commitment to Diversity and Inclusion
• Employees are encouraged to give back to your community

What You Bring to the Table:

• You've successfully passed the Securities Industry Essentials®(SIE®) Exam
• A bachelor’s degree in Finance, Business Management or Administration, or have an equivalent combination of education, training and experience (1 year of work experience can substitute 1 year of education)
• You’ve spent at least 2 years working in a customer-facing role
• MUST be flexible to work a hybrid schedule (3 days a week in office)
• To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.
• Have at least 2 years’ experience working in a call center environment or within a financial institution
• You can articulate your experience working on a team and in a highly collaborative environment
• You have previously been in a role where you had to meet sales goals either through full time work or college internships
• You’re considered a people-person and have extraordinary interpersonal skills, a strong team orientation and resiliency

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).