Financial Services Representative-Lexington

Carter Bank; Lexington (VA); On-site; USD 40,402,000 - 63,210,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Carter Bank is seeking a Financial Services Representative in Lexington, VA to serve customers, process transactions, and open accounts. You will educate customers on self-service options and direct them to appropriate services, while building lasting relationships to support their financial goals.

The role emphasizes proactive engagement, referrals to partners, and adherence to bank policies. A high school diploma and prior customer service/sales experience are typical requirements, with

Qualifications

• High school diploma or equivalent required.
• Successful customer service and/or sales experience preferred.
• Prior cash handling experience preferred.
• Retail banking or related industry experience is a plus.

Responsibilities

• Provides a range of customer services including transaction processing and account servicing.
• Delivers exceptional customer experience through proactive engagement and needs-based conversations.
• Identifies customer needs and generates referrals to branch associates and partners.
• Resolves basic account issues and escalates complex cases as needed.
• Supports branch efficiency by following processes and compliance directives.
• Participates in the bank's strategic plan to grow retail banking business.
• Meets or exceeds sales goals through targeted activities and product recommendations.
• Invests in career development through training and coaching.

Skills

Customer service

Sales skills

Banking basics

MS Office

Communication

Problem solving

Education

High school diploma or equivalent

Some college courses

Tools

MS Office

Job description

SUMMARY:

As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out.

ESSENTIAL JOB FUNCTIONS:

• Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners
• Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions, responding to and anticipating needs, and delivering on solutions that earn the customer's trust
• Proactively identifies basic customer needs and generates high-quality referrals to branch associates, internal partners, and external vendor partners to support the customer's financial goals
• Utilizes bank resources to assist with the resolution of basic or common account/customer issues and escalates unresolved issues for further research while providing clear, accurate answers and timely solutions
• Contributes to the efficient and effective operation of a well-run branch by adhering to established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)
• Actively participate in and support the bank's strategic plan to grow all aspects of the retail bank's business
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
• Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
• Actively attends and participates in bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers

JOB REQUIREMENTS:

• High school diploma or equivalence required, some college a plus
• Successful customer service and /or sales experience required
• Previous experience in a retail bank or related industry preferred
• Prior cash handling experience preferred

KNOWLEDGE/SKILLS REQUIRED:

• Intermediate customer service skills
• Intermediate verbal, written, and listening skills
• Basic problem solving skills
• Intermediate collaboration skills
• Basic understanding of banking products and services
• Intermediate adaptability skills
• Basic prioritization skills
• Basic proficiency with MS Office
• Basic critical thinking skills

PHYSICAL AND MENTAL QUALIFICATIONS:

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 25 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours

Hourly Pay Range: $14.10 - $22.06 per hour

Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays