Financial Services Representative II - Stratford

Carter-Bank; Winston-Salem (NC); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank is seeking a Financial Services Representative II to build and maintain relationships with customers, helping them achieve financial goals while handling routine transactions.

You will engage customers with needs-based conversations, refer to partners, support branch operations, and contribute to growth through proactive service and sales.

Qualifications

• High school diploma or equivalent; some college preferred.
• Customer service and/or sales experience required.
• Previous retail banking experience preferred.
• Cash handling experience preferred.

Responsibilities

• Engage customers with needs-based conversations and process transactions.
• Deliver exceptional customer experience through proactive engagement and trust-building.
• Identify opportunities and generate referrals to partners and internal/external teams.
• Resolve complex banking issues with cross-department collaboration.
• Follow compliance directives and support branch operations.
• Assist other associates and support branch management within defined limits.
• Support the bank's strategic plan to grow retail banking.
• Meet or exceed sales goals through targeted activities and needs-based recommendations.
• Pursue career development via training, coaching, and on-the-job learning.
• Attend bank events to increase visibility and customer acquisition.

Skills

Advanced customer service

Sales

Problem solving

Collaboration

Banking knowledge

Adaptability

Prioritization

MS Office proficiency

Critical thinking

Negotiation

Relationship building

Education

High school diploma or equivalent

Some college

Job description

SUMMARY:

As a Financial Services Representative II, you'll be responsible for building and maintaining strong relationships with both new and existing customers while helping them achieve their financial goals. You'll take a proactive approach to customer engagement ensuring that each interaction is meaningful and tailored to that customer's needs allowing you to identify new opportunities for growth and retention. Additionally, you will balance routine transactions and interactions with assisting customers through more complex banking matters while contributing to consistent growth and enhancing the financial well-being of our customers.

ESSENTIAL JOB FUNCTIONS:

• Provides a range of customer services including engaging customers in financial needs-based conversations, account servicing, the opening of new products and services, accurately processing transactions, educating customers of self-service options, and referring to partners
• Delivers exceptional customer experience through proactive engagement, building relationships through meaningful conversations, and anticipating and fulfilling customer needs to deliver solutions that earn the customer's trust
• Proactively identifies opportunities and generates high-quality referrals to branch associates, internal partners, and external vendor partners in addition to partnering on business development activities to drive business growth and enhance customer satisfaction
• Assists with the resolution of more complex banking and customer service issues that may require research and/or collaboration with other departments/teams while maintaining ownership of the customer interaction and relationship to deliver informed solutions to our customers.
• Contributes to the efficient and effective operation of a well-run branch by following established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)
• Responsible for assisting other associates as needed within defined authority limits and supporting branch management in operational tasks
• Actively participate in and support the bank’s strategic plan to grow all aspects of the retail bank’s business
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
• Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
• Actively attends and participates in and bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers

JOB REQUIREMENTS:

• High school diploma or equivalence required, some college a plus
• Successful customer service and/or sales experience required
• Previous experience in a retail bank or related industry preferred
• Prior cash handling experience preferred

KNOWLEDGE/SKILLS REQUIRED:

• Advanced customer service skills
• Intermediate verbal, written, and listening skills
• Intermediate problem solving skills
• Intermediate collaboration skills
• Intermediate understanding of banking products and services
• Advanced adaptability skills
• Basic prioritization skills
• Basic proficiency with MS Office
• Intermediate critical thinking skills
• Intermediate negotiation skills
• Intermediate relationship building skills

PHYSICAL AND MENTAL QUALIFICATIONS:

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 25 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours

Hourly Pay Range: $16.38 - $25.62 per hour

Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.