Financial Services Representative - Ferrum

Carter Bankshares; Ferrum (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Carter Bankshares is seeking a Financial Services Representative to serve as the first point of contact for customers, handling everyday banking needs and guiding them toward appropriate solutions.

You will build relationships to improve customers' financial well-being, educate on self-service options, and route customers to the right next steps while upholding compliance and service quality.

Qualifications

• High school diploma or equivalent required; some college a plus.
• Successful customer service and/or sales experience required.
• Prior cash handling experience preferred.

Responsibilities

• Provides a range of customer services including transaction processing, account servicing, opening new accounts and products, and referrals to partners.
• Delivers exceptional customer experience through proactive engagement and needs-based conversation.
• Identifies basic customer needs and generates referrals to branch associates, internal partners, and external vendors.
• Assists with resolution of basic account/customer issues and escalates unresolved ones.
• Supports efficient branch operations by following processes, policies, and compliance directives.
• Participates in the bank's strategic plan to grow retail banking business.
• Meets or exceeds sales goals through targeted activities and product recommendations.
• Engages in ongoing professional development through training, coaching, and learning opportunities.
• Attends bank-sponsored events to increase visibility and grow customer base.

Skills

Customer service

Sales experience

Problem solving

Collaboration

Banking products knowledge

Adaptability

Prioritization

MS Office

Critical thinking

Education

High school diploma or equivalent

Tools

MS Office

Job description

SUMMARY :

As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out.

ESSENTIAL JOB FUNCTIONS :

• Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners
• Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions, responding to and anticipating needs, and delivering on solutions that earn the customer's trust
• Proactively identifies basic customer needs and generates high-quality referrals to branch associates, internal partners, and external vendor partners to support the customer's financial goals
• Utilizes bank resources to assist with the resolution of basic or common account/customer issues and escalates unresolved issues for further research while providing clear, accurate answers and timely solutions
• Contributes to the efficient and effective operation of a well-run branch by adhering to established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations)
• Actively participate in and support the bank's strategic plan to grow all aspects of the retail bank's business
• Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services
• Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise
• Actively attends and participates in bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers

JOB REQUIREMENTS :

• High school diploma or equivalence required, some college a plus
• Successful customer service and /or sales experience required
• Previous experience in a retail bank or related industry preferred
• Prior cash handling experience preferred

KNOWLEDGE/SKILLS REQUIRED :

• Intermediate customer service skills
• Intermediate verbal, written, and listening skills
• Basic problem solving skills
• Intermediate collaboration skills
• Basic understanding of banking products and services
• Intermediate adaptability skills
• Basic prioritization skills
• Basic proficiency with MS Office
• Basic critical thinking skills

PHYSICAL AND MENTAL QUALIFICATIONS :

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 25 pounds