Financial Services Representative (Bilingual)

WAC-UT World Finance Company of Utah LLC; Ogden (UT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

Life insurance

Long-term disability

Mental health support

401(k) with company match

Paid holidays

Vacation time

Job summary

WAC-UT World Finance Company of Utah LLC is seeking a Financial Services Representative Bilingual (FSR) to drive loan sales, manage past-due accounts, and assist with tax returns. The role involves daily outbound calls, high-volume collections, and in-person customer meetings to close loans and grow business.

Ideal candidates are delivery-focused, can handle rapid workload shifts, and meet performance goals across sales, collections, tax services, and customer service.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Bilingual English/Spanish.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Drive loan sales and manage delinquent accounts.
• Prepare tax returns and assist customers with financial services.
• Conduct daily outbound calling and in-person meetings to close loans and generate new business.
• Maintain accurate and compliant records in company systems.
• Follow policies and regulatory requirements and support branch performance.

Skills

Sales experience

Customer service

Collections

High-volume calls

Bilingual English/Spanish

Communication

Data entry

Education

High school diploma

Job description

The Financial Services Representative Bilingual (FSR) is responsible for driving loan sales, managing past-due accounts, preparing tax returns, and working directly with customers to meet financial needs. This role requires daily outbound calling, including high-volume collection activity, meeting with customers in person, and closing loans. The FSR is accountable for keeping accounts current while consistently generating new business. Success in this role requires the ability to manage a fast-paced workload, handle challenging conversations, and meet performance goals across sales, collections, tax services, and Compensation $18-$20 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.

Why Join World

• Strong growth opportunities – Many of our leaders, including executives, started in this role
• Promote-from-within culture – A large percentage of team members advance into leadership roles
• Performance-based earnings – Bonus opportunities tied to branch results
• Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support
• Retirement and time off – 401(k) with company match, paid holidays, and vacation time
• Community focus – Paid volunteer time and a strong commitment to giving back
• Work-life balance – Predictable schedules with a focus on time outside of work

Essential Duties and Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation
• thrive in a high-volume, phone-intensive environment Manage delinquent accounts by securing payments and setting payment arrangements Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution Process payments, account updates, tax-related documentation, and document all activity in company systems Maintain accurate and compliant records, including timely credit denial letters and required tax documentation Handle and balance cash, and complete required bank runs to deliver deposits Follow company policies, procedures, and regulatory requirements Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Basic Requirements

• High school diploma or equivalent
• Valid driver’s license, reliable transportation, and current insurance
• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
• Ability to obtain required insurance licensing
• Bilingual speaking in English and Spanish

Experience & Skills

• Experience in sales, customer service, collections, or account management with measurable results
• Proven ability to handle high-volume calls and difficult customer conversations
• Track record of meeting or exceeding goals in a fast-paced environment
• Strong communication, problem-solving, and organizational skills
• Basic computer skills with accurate and consistent data entry

Preferred Backgrounds

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.

Physical and Environmental Requirements

• Office based role with standard lighting and noise levels
• Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs
• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
• Ability to perform computer work, handle documents, and communicate information effectively
• Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
• May assist with general office upkeep to maintain a professional environment
• Occasional local travel to offsite locations and banks as required for business purposes

Disclaimers: World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager. The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company. The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities. For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!