Financial Services Representative

Tactile Medical; Minneapolis (MN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Employee stock purchase plan

Paid time off

Parental leave

Family medical leave

Volunteer time off

Life insurance

Disability coverage

Job summary

Tactile Medical is seeking a Financial Services Representative to be the initial contact for patient billing and financial inquiries. You will collect payments, set up and modify plans, and respond to account questions while upholding HIPAA and other regulatory requirements.

The role requires strong communication, critical thinking, and a proactive approach to ensure a positive patient experience. Prior billing experience and multi-tasking across systems are assets.

Qualifications

• Requires Associate’s degree or equivalent work experience.
• 1+ year of customer service/call center experience preferred.
• Experience with medical billing, coding, insurance, authorization, and collections is a plus.

Responsibilities

• Respond to inbound phone calls and assist patients with resolution of past due balances.
• Address patient inquiries about insurance claim status, balances, and resolution options.
• Collect patient payment information, set up and modify payment plans.
• Initiate outbound calls for breached payment plans due to expired information.
• Explain eligibility for the Patient Assistance Consideration (PAC).
• Maintain accurate patient billing information across systems.

Skills

De-escalation

Multi-tasking

Critical thinking

Relationship building

Written communication

Attention to detail

Adaptability

Problem solving

MS Office

Education

Associate’s degree or equivalent

Tools

MS Word

Excel

Outlook

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Financial Services Representative serves as the initial point of contact for patients calling for financial and billing inquiries. This role is responsible for collecting payment information, initiating & modifying existing payment plans, as well as responding to basic inquiries about billing and account status. A successful Financial Services Representative has excellent communications skills, ability to apply critical thinking to nuanced patient situations, a flexible & proactive approach, eagerness to learn and develop skills, and a commitment to providing a positive patient experience.

Responsibilities

• Respond to inbound phone calls
• Assist patients with resolution of past due account balances
• Address patient inquiries regarding insurance claim status, account balance, and account resolution options
• Collect patient payment information securely, set up payment plans, and modify existing plans as necessary
• Initiate outbound phone calls for breached payment plans because of expired, or expiring soon, payment information
• Discuss the Patient Assistance Consideration (PAC) process & eligibility
• Update and maintain patient information related to patient billing and collections cycles
• Effectively communicate patient issues and grievances through internal reporting system and with cross-functional teams
• Initiate & respond to Outlook inquiries from both patients and internal teams
• Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA
• Other duties as assigned

Qualifications

Education & Experience

Required:

• Associate’s degree or equivalent work experience
• 1 or more years of customer service and/or call center experience

Preferred:

• Previous experience with medical billing, coding, insurance, authorization, and collections

Knowledge & Skills

• Ability to manage difficult or emotional situations effectively
• Application of de-escalation techniques when necessary
• Ability to successfully manage multiple tasks concurrently facilitated through multiple computer screens and applications
• Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced patient financial situations Strong relationship building and communication skills
• Exceptional written documentation skills – clear, complete, and concise
• High attention-to-detail and accuracy
• Thrive in a fast-paced, continuously changing environment
• Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
• Proficiency using MS Word, Excel and Outlook

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.