Financial Services Representative

City National Bank of West Virginia; Martinsburg (WV); On-site; USD 33,000 - 44,000; Full time

Job summary

City National Bank of West Virginia is hiring an hourly full-time Personal Banker in Martinsburg, WV. The role focuses on frontline customer service, promoting bank products, handling routine transactions, and building customer relationships to expand branch business.

The position requires strong sales and service skills, basic computer proficiency, and cash handling experience, with prior retail banking preferred. Training and compliance with banking regulations are provided.

Qualifications

• High school diploma or equivalent.
• Demonstrated sales and service skills.
• Ability to multi-task, organize, and prioritize to ensure excellent customer service.
• Displays professional dress and demeanor.
• Personal computer proficiency.
• Cash handling experience preferred.
• 1-2 years of retail banking experience preferred.
• Compliance with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z; background checks required.

Responsibilities

• Provide excellent customer service and resolve routine to complex problems.
• Promote and sell bank products and services.
• Process routine banking transactions (deposits, withdrawals, check cashing, transfers).
• Maintain cash drawer and balancing responsibilities.
• Assist customers with loan applications and mortgage referrals; coordinate with loan department.
• Help meet branch goals for loans, deposits, and referrals.
• Develop and maintain customer relationships; refer to other departments as needed.
• Stay compliant with bank policies and regulatory requirements.

Skills

Customer service

Sales skills

Multi-tasking

Professional appearance

Computer proficiency

Cash handling

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Hourly Full-Time Personal Bankers Martinsburg, WV, US

Equal Opportunity Employer, Including Disability/Vets

Summary Description

Provides excellent customer service, ensuring that all customer needs are met. Manages lobby traffic and helps to reduce customer wait times. Serves as primary contact for resolving routine and complex problems on customer accounts. Demonstrates proficiency in handling a variety of tasks and responsibilities including the performance of the essential functions of a CSR as well as the ability to respond to the sales and service needs of bank customers. The amount of time spent performing each function varies based on the personnel and traffic of each branch location. Primary focus is meeting the immediate needs of bank customers, while also looking for opportunities to enhance and expand relationships.

Essential Functions

• Consistently executes City’s phone, platform and CSR service standards to provide excellent customer service
• Displays a positive and professional attitude at all times
• Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs
• Accurately processes routine banking transactions and service and maintenance requests including, but not limited to, check cashing, deposits, withdrawals, account transfers, loan payments and debit card disputes
• Maintains and balances a working cash supply
• Assists customers with routine maintenance and complex service issues; sees through to complete resolution
• Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
• Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
• Develops and maintains customer relationships; actively seeks referral resources from existing customers
• Refers customers to other departments and business partners appropriately
• Maintains an up to date knowledge of bank products and services
• Maintains general knowledge of the competitive environment
• Completes all training within predetermined time limits
• Adheres to all bank regulatory, audit, and compliance policies and procedures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

Position Requirements

• High school diploma or equivalent
• Demonstrated sales and service skills
• Ability to multi-task, organize, and prioritize to ensure excellent customer service
• Displays professional dress and demeanor
• Personal computer proficiency
• Cash handling experience preferred
• 1-2 years of retail banking experience preferred
• Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes review of the candidate’s financial responsibility, character, and general fitness prior to placement in the role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
• Work is generally performed indoors in environmentally-controlled conditions
• Typically the employee may sit to perform the work; however, there may be some standing, walking, bending and lifting 5-10 pounds

Critical Skills / Expertise

• Excellent customer service and sales skills
• Excellent oral communication and listening skills
• Knowledge of (or the ability to learn) the bank’s operating systems, policies and procedures