Bilingual Financial Services Representative

Founders Federal Credit Union; Charlotte (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Retirement Plan (401k + Pension)

Health and Dental Insurance

Life and Disability Insurance

Tuition reimbursement

Certifications support

Wellness program

Job summary

Founders Federal Credit Union in Charlotte, NC seeks a Financial Services Representative to counsel and cross-sell members on banking services. The role focuses on opening new accounts, explaining products, and helping members manage their finances at multiple local offices.

The ideal candidate has two years in financial services or customer service, strong interpersonal skills, and the ability to work in a fast-paced environment. Bilingual English/Spanish applicants are strongly encouraged.

Qualifications

• Two years of experience in a financial institution handling complex member issues or two years of customer service experience.
• Associate degree (2-year degree) required.
• Strong interpersonal and communication skills to build positive relationships with members.
• Ability to work efficiently, accurately, and independently in a fast-paced environment.
• Proficiency with computer systems and ability to learn new software as needed.
• Bilingual English/Spanish applicants strongly encouraged to apply.

Responsibilities

• Counsel and cross-sell members on all Founders services and loans.
• Open new accounts (Savings, checking, money management); assist with problems.
• Explain and cross-sell Call 24, Online Banking, Mobile Banking, eStatements, Visa cards, ATM cards.
• Establish share certificates and IRAs, counseling on features and benefits.
• Ensure loans are approved within Matrix Lending authority; seek higher approvals as needed.

Skills

Bilingual (English/Spanish)

Customer service

Cross-selling

Loan knowledge

Education

Associate degree

Job description

Regular Full-Time Charlotte, NC, US

Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

Do you have previous financial industry experience and in search for a long-term career? If so, this position may be the right fit for you! We are in search of an enthusiastic, sales focused, individual who is able to work independently, with the ability to grasp new concepts quickly and retain that information. The Financial Services Representative will need to fully understand the details of our products and services in order to best serve our members. The ideal candidate will be courteous, professional, have a positive attitude, and will be dependable.

Individual must have reliable transportation with the ability to work on-site at local offices. Initial training as well as supplemental training will be completed at a training center in Lancaster, SC, or Rock Hill, SC.

Don't meet all of the requirements below? We would still love to hear from you!

Responsibilities and Duties:

The Financial Services Representative is responsible for counseling and cross selling members on all services offered by Founders and is responsible for making decisions on loans as specified in the Loan Originator section of Loan Policy.

• Understand and explain the new eligibility requirements for membership. Open new accounts (Savings, checking, money management, etc.), account maintenance, ordering checks and assisting members with any problems they may incur with our services.
• Understand and recognize FFCU products and services and be comfortable cross selling Call 24, Online Banking, Mobile Banking, eStatements, Visa Debit/Credit Cards, ATM cards, etc.
• Responsible for establishing share certificates and IRA’s, including counseling the members on the features and benefits, processing account maintenance as required, and staying abreast of all regulations relating to these accounts.
• Maintain an individual cash box and comply with all regulatory and procedural guidelines associated with performing necessary transactions.
• Responsible for overall plastic card maintenance in branch (includes processing applications, issuing cards, blocking cards, changing PINN #’s, assisting with problems, etc.)
• Interview applicants, read and understand credit reports and cross sell Founders loan products. Must offer additional products such as GAP, extended warranties, payment protection, etc. Refer members to Founders Investment and Insurance Service agents.
• Approve loans to members within Matrix Lending authority guidelines. Seek further approval for loan requests exceeding set limits.
• Must have complete knowledge of Founders’ Loan Policy, loan programs, and procedures.
• Provide assistance with the collection of delinquent accounts.
• Verify that all secured loans have properly recorded liens, insurance verification, and necessary values obtained prior to loan closing.
• Must be able to work in various offices, as needed.
• Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
• Always encourage a positive member experience that helps create financial opportunities to improve the quality of life for all our members.
• All other duties as assigned.

Requirements:

• Minimum two years of experience in a financial institution handling complex member issues, or two years of customer service experience
• Associate degree (2‑year degree)
• Strong interpersonal and communication skills, with the ability to build positive relationships with members
• Ability to work efficiently, accurately, and independently in a fast‑paced environment
• Proficiency with computer systems and ability to learn new software as needed
• Bilingual (English/Spanish) applicants strongly encouraged to apply — not required but highly valued for serving our diverse membership

Candidate must be available Monday-Thursday 8am-5pm, Friday 8am-6pm

Benefits:

The Financial Services Representative, an hourly paid position, will additionally have the opportunity to earn a monthly incentive based on performance. Benefits provided include the following:

• Paid Holidays
• Paid Time Off
• Family-oriented culture that values work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible spending accounts
• Long Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining
• Fit Founders Wellness Program

A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.

EOE