Financial Services Representative

World Finance; Centralia (WA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Strong growth opportunities

Promote-from-within culture

Performance-based earnings

Comprehensive benefits

Job summary

World Finance is hiring for a branch-based role in Washington. The position supports loan sales, collections, tax services, and account management with an emphasis on high-quality customer interactions and regulatory compliance.

The role requires a high school diploma, a valid driver’s license, and the ability to transport deposits. Compensation includes hourly pay with performance-based bonuses and comprehensive benefits. Opportunities for growth exist within a promote-from-within culture.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and insurance.
• Ability to obtain required insurance licensing.
• Independent bank runs including transporting deposits.

Responsibilities

• Drive and close loan sales by taking applications and explaining terms.
• Conduct substantial outbound outreach for collections, tax services, and new business generation.
• Manage delinquent accounts and arrange payments.
• Contact borrowers to drive loan volume and opportunities for additional services.
• Assist customers in person with loan applications and tax preparation services.
• Process payments and document activity in company systems.
• Maintain accurate records and complete bank runs for deposits.
• Follow policies and regulatory requirements.
• Complete required training and meet performance expectations.

Skills

Sales

Customer service

Collections

Account management

High-volume calls

Education

High School Diploma or equivalent

Job description

Compensation

$15–$19 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance.

Why Join World:

• Strong growth opportunities – Many of our leaders, including executives, started in this role

• Promote-from-within culture – A large percentage of team members advance into leadership roles

• Performance-based earnings – Bonus opportunities tied to branch results

• Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support

• Retirement and time off – 401(k) with company match, paid holidays, and vacation time

• Community focus – Paid volunteer time and a strong commitment to giving back

• Work-life balance – Predictableschedules with a focus on time outside of work

About World Finance:

World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.

Essential Duties and Responsibilities:

• Drive and close loan sales by taking applications, explaining terms, and asking for the business

• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment

• Manage delinquent accounts by securing payments and setting payment arrangements

• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services

• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations

• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution

• Process payments, account updates, tax-related documentation, and document all activity in company systems

• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation

• Handle and balance cash, and complete required bank runs to deliver deposits

• Follow company policies, procedures, and regulatory requirements

• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Basic Requirements:

• High school diploma or equivalent

• Valid driver’s license, reliable transportation, and current insurance

• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation

• Ability to obtain required insurance licensing

Experience & Skills:

• Experience in sales, customer service, collections, or account managementwith measurable results

• Proven ability to handlehigh-volume calls and difficult customer conversations

• Track record of meeting or exceedinggoals in a fast-paced environment

• Strong communication, problem-solving, and organizational skills

• Basic computer skillswithaccurateand consistentdata entry

Preferred Backgrounds:

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles ispreferred.

Physical and Environmental Requirements:

• Officebased role with standard lighting and noise levels

• Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities

• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)

• Ability to perform computer work, handle documents, and communicate information effectively

• Fastpaced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking

• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically

• May assist with general office upkeep to maintain a professional environment

• Occasional local travel tooffsitelocationsand banksas required for business purposes

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.