Financial Services Representative

First Citizens Bank; Asheville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Financial Services Representative to build and expand banking relationships through proactive outreach and excellent service in our Asheville branch. The role includes opening deposits, handling lending and related services, and referring opportunities to partners.

Candidates should demonstrate sales discipline, strong communication, adaptability, and teamwork, with a licensed path available based on experience. Benefits are part of total rewards.

Qualifications

• Bachelor's degree with 1 year of sales/service experience or 5 years in sales/customer service or lending with HS diploma.
• Licensed financial services professional with required licenses.
• Strong sales, customer service, and communication skills.
• Willingness to complete bank licensing program within 12 months of joining the role.

Responsibilities

• Sales: achieve individual and/or team financial, production and relationship results; proactive outreach to customers, prospects and referrals.
• Service: address customer needs, listen actively, and provide relevant financial guidance.
• Operations: comply with regulations and bank policies; complete required training and maintain accuracy in deposits handling.
• Apply structured sales process and knowledge of retail banking products to guide customers.

Skills

Sales outreach

Interpersonal communication

Customer service

Adaptability

Teamwork

Influence

Agility

Education

Bachelor's degree

High school diploma or GED

Tools

Series 6/7

State life licenses

Job description

Overview

A Financial Services Representative (FSR) supports sales and service delivery in the branch. The FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner. This role supports the fulfillment of certain consumer investment needs.

Qualities of a successful candidate:

• Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results.
• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation.
• Customer Service Skills: Builds trust and confidence with clients.
• Adaptability: Has the ability to learn and adapt quickly to new information and technology.
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
• Influence: Capable of building rapport with different personalities to drive positive results.
• Agility: Able to process information and move quickly through problem resolution.

This position may be filled as a Licensed Financial Services Representative or Financial Services Representative based on the skills and experience of the selected candidate.

Responsibilities & Qualifications

Duties & Responsibilities:
Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:
Application of a structured sales process
Providing financial guidance and expertise
Financial literacy
Knowledge of retail banking products and services

Consumer Banking

Builds Productive Relationships

Communication (Written and Verbal)

Licensed Financial Services Representatitve Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Financial Services Representatitve Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Licensed Financial Services Representatitve Preferred Area of Experience:

Financial services sales, telephone sales; one year experience in a licensed sales role
Required Licenses or Certifications: Series 6 or 7, 63 and state specific life insurance licenses.

Financial Services Representatitve Preferred Area of Experience:

Financial services sales, telephone sales; one year experience in a licensed sales role
Required Licenses or Certifications: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role

#LI-CC1

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Duties & Responsibilities:
Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:
Application of a structured sales process
Providing financial guidance and expertise
Financial literacy
Knowledge of retail banking products and services

Consumer Banking

Builds Productive Relationships

Communication (Written and Verbal)

Licensed Financial Services Representatitve Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Financial Services Representatitve Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 1 years' experience OR High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program

Licensed Financial Services Representatitve Preferred Area of Experience:

Financial services sales, telephone sales; one year experience in a licensed sales role
Required Licenses or Certifications: Series 6 or 7, 63 and state specific life insurance licenses.

Financial Services Representatitve Preferred Area of Experience:

Financial services sales, telephone sales; one year experience in a licensed sales role
Required Licenses or Certifications: In cases where licensing is required, associates must complete the bank sponsored licensing program within 12 months of entering the role

#LI-CC1