Financial Services Representative

WAC-TN World Finance Corporation of Tennessee; Antioch (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

Paid holidays and vacation

Job summary

World Acceptance Corporation is seeking a results-driven professional to drive loan sales, explain terms, and secure business both over the phone and in person at our Antioch branch. You will manage collections, tax-related services, and customer inquiries while delivering exceptional service.

The role requires a high school diploma, valid driver's license, and the ability to perform bank runs; experience in sales, customer service, and collections is preferred.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license, reliable transportation, and current insurance are required.
• Ability to independently perform all required bank runs, including transporting deposits.
• Ability to obtain required insurance licensing.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication

Problem-solving

Data entry

Education

High school diploma or equivalent

Job description

Why Join World:

Strong growth opportunities – Many of our leaders, including executives, started in this role Promote-from-within culture – A large percentage of team members advance into leadership roles Performance-based earnings – Bonus opportunities tied to branch results Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support Retirement and time off – 401(k) with company match, paid holidays, and vacation time Community focus – Paid volunteer time and a strong commitment to giving back Work-life balance – Predictable schedules with a focus on time outside of work

Essential Duties and Responsibilities:

• Drive and close loan sales by taking applications, explaining terms, and asking for the business
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution
• Process payments, account updates, tax-related documentation, and document all activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Basic Requirements:

• High school diploma or equivalent
• Valid driver’s license, reliable transportation, and current insurance
• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation
• Ability to obtain required insurance licensing

Experience & Skills:

• Experience in sales, customer service, collections, or account management with measurable results
• Proven ability to handle high-volume calls and difficult customer conversations
• Track record of meeting or exceeding goals in a fast-paced environment
• Strong communication, problem-solving, and organizational skills
• Basic computer skills with accurate and consistent data entry

Preferred Backgrounds:

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.

Physical and Environmental Requirements:

Office based role with standard lighting and noise levels Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds) Ability to perform computer work, handle documents, and communicate information effectively Fast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically May assist with general office upkeep to maintain a professional environment Occasional local travel to offsite locations and banks as required for business purposes

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job. For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!