Financial Services Manager I - Environmental Health Services

County of San Mateo; California; Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

County of San Mateo in San Mateo, CA, seeks a Financial Services Manager I to oversee fiscal operations, data analytics, and customer service initiatives within Environmental Health Services. The role focuses on internal controls, performance measurement, and cross-functional collaboration to advance public service outcomes.

The FSM I will supervise financial and administrative activities, coordinate data-driven improvements, and lead complex projects that impact multiple programs.

Qualifications

• Four years of progressively responsible experience in financial, administrative, analytical, or technical duties, including at least two years in supervision/management.
• Experience managing fiscal operations in a public agency or similarly regulated environment.
• Ability to plan, develop, and conduct complex analyses using fiscal, customer service, and programmatic datasets.
• Knowledge of CRM systems, preferably Salesforce-based platforms.
• Strong verbal and written communication skills and ability to present complex information clearly.

Responsabilités

• Evaluate, monitor, and implement improvements to accounts receivable and cash-handling practices for a County department.
• Supervise and coordinate a broad range of financial, administrative, and operational activities.
• Lead, coordinate, and prioritize data analysis initiatives across the department.
• Develop analytical reports and performance measures to assess compliance and data integrity; oversee data visualizations.

Connaissances

Data analysis

Data visualization

supervision

Communication

Project management

Process improvement

Collaboration

Formation

Bachelor's degree

Outils

Salesforce CRM

Description du poste

San Mateo County Health’s Environmental Health Services division is seeking a highly qualified, fiscally and technically skilled professional for the position of Financial Services Manager I (FSM I). Under general direction, the incumbent will coordinate financial operations, lead the development and implementation of data analyses and visualizations, and design, implement, and evaluate a customer service and continuous improvement program. The Financial Services Manager I is the first-level management classification in the Financial Services series and is responsible for supervising and coordinating financial support and operational functions within a department, major work unit, or program area with Countywide impact. These functions may include financial management, revenue collection, management analysis, research, program evaluation, and related administrative and operational activities.

The current vacancy is a regular, full-time position located in San Mateo, California. The incumbent may occasionally be required to travel throughout the County to attend meetings or perform other job-related duties.

About The Position

The Financial Services Manager I will serve as a member of the Environmental Health Services management team, with a primary focus on fiscal stewardship, data-driven operational oversight, customer service evaluation, and continuous improvement.

Key responsibilities include

• Fiscal Management and Internal Controls: Evaluate, monitor, and implement best management practices for financial operations, including accounts receivable, revenue collection, and cash-handling activities, to strengthen fiscal accountability, accuracy, efficiency, and internal controls.
• Data Analysis and Visualization: Lead and coordinate data analysis and visualization initiatives across fiscal, administrative, and programmatic functions. Translate complex data into clear, actionable information that supports management decisions, operational oversight, and program improvement.
• Performance Monitoring and Process Improvement: Collaborate with staff and program leaders across the Division to develop and implement monitoring tools, performance measures, reporting mechanisms, and procedures that promote accountability and consistency across programs.
• Customer Service Evaluation: Research, develop, and implement a customer service and continuous improvement program to collect and analyze feedback, identify service gaps and improvement opportunities, and monitor the effectiveness of corrective actions within a regulatory environment.
• Supervision and Operational Support: Supervise and support Division operations and staff, as appropriate, in day-to-day operations, project implementation, and the resolution of complex administrative and operational issues.
• Leadership and Collaboration: Represent the Division in discussions with County Health leadership and other County stakeholders on matters related to assigned areas of responsibility.
• Complex Project Management: Lead or support complex fiscal, analytical, and cross-program initiatives requiring collaboration, critical thinking, sound judgment, and effective project management.

The successful candidate will manage a diverse portfolio of complex fiscal and analytical projects and must demonstrate strong financial management, analytical, supervisory, communication, and project management skills. The position requires the ability to work with multiple datasets and information systems, identify opportunities for operational improvement, and translate findings into practical recommendations.

Ideal Candidate

The ideal candidate will be a collaborative, analytical, and results-oriented professional who combines fiscal management expertise with strong analytical, supervisory, and customer service evaluation skills. The successful candidate will demonstrate the ability to apply data-driven approaches to complex operational challenges and lead continuous improvement initiatives in a public-sector environment.

The ideal candidate will possess

• At least four years of progressively responsible experience performing a broad range of financial, administrative, analytical, or technical duties, including at least two years of supervisory or management experience.
• Familiarity with managing fiscal operations and financial controls in a public agency or similarly regulated environment.
• The ability to plan, develop, and conduct complex analyses using fiscal, customer service, and programmatic datasets.
• Working knowledge of customer relationship management (CRM) systems, preferably Salesforce-based platforms, and an understanding of government administration, public-sector financial management, data analysis, and data visualization.
• Strong verbal and written communication skills, including active listening, proofreading, editing, and the ability to present complex information clearly to diverse audiences.
• The ability to collaborate effectively and establish and maintain productive working relationships with employees, managers, program leaders, and other stakeholders.
• A demonstrated commitment to continuous improvement, operational efficiency, fiscal accountability, and service quality.
• A bachelor's degree in business administration, information systems, science, or a related field.

Recruitment Note

The eligible list established through this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following

• Evaluate, monitor, and implement improvements to accounts receivable and cash-handling practices for a County department with the invoicing of thousands of entities annually.
• Supervise and coordinate a broad range of financial, administrative, and operational activities within the assigned department or program area.
• Lead, coordinate, and prioritize data analysis initiatives across the department, working with management and program leadership to determine implementation priorities and align analytical activities with organizational goals.
• Develop and implement analytical reports and performance measures to assess compliance, internal consistency, data integrity, and process effectiveness; oversee the development of data visualizations tailored to the needs of different audiences.
• Develop, maintain, and oversee statistical reporting systems; direct statistical research, cost analyses, and program evaluations as needed.
• Analyze existing fiscal and program-related processes and direct the automation or improvement of recordkeeping, reporting, and analytical functions.
• Design, recommend, and implement systems, procedures, forms, and instructions to support a customer service and continuous improvement program.
• Evaluate organizational structures, program activities, and internal procedures; develop recommendations to improve operational effectiveness, service delivery, and resource utilization.
• Perform related duties as assigned.

Qualifications

Knowledge of

• Principles and practices of public-sector fiscal operations, financial management, research methods, and planning.
• Principles and practices of County government administration, including departmental operations, organization, and service delivery.
• Principles and practices of employee training, supervision, performance evaluation, and development.
• Techniques and methods of systems analysis, process evaluation, and systems design.
• Computer systems, data management tools, and software applications used in County operations.
• Financial, administrative, and operational activities relevant to County departments and public-sector programs.

Skills And Ability To

• Coordinate activities effectively across departments, programs, and external agencies.
• Lead and participate in the analysis of moderately complex to highly complex administrative, financial, and operational issues and develop effective recommendations for procedural and operational improvements.
• Interpret departmental policies, guidelines, and procedures and recommend improvements to business processes, analytical methods, and reporting practices.
• Supervise, evaluate, train, and support assigned personnel.
• Communicate clearly and effectively, both orally and in writing, and present analytical findings and recommendations to technical and nontechnical audiences.
• Establish and maintain effective working relationships with employees, management, stakeholders, and others encountered in the course of performing assigned duties.
• Exercise sound judgment, manage competing priorities, and advance continuous improvement initiatives.

Education And Experience

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities may qualify a candidate for this position.

• Education: Equivalent to a bachelor's degree from an accredited college or university in business administration, information systems, science, or another field relevant to the responsibilities of the position.
• Experience: Three years of progressively responsible experience performing a broad range of financial, data analytics, or customer service-related duties.