Financial Service Representative I/Personal Banker (Oceanside)

San Diego County Credit Union Inc; Oceanside (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

San Diego County Credit Union Inc in Oceanside, CA seeks a Financial Service Representative I to build member relationships and deliver exceptional service. You will promote Credit Union products, assist with accounts and loans, and work within a team to meet goals.

The role emphasizes listening, communication, and adherence to policies while providing accurate financial guidance to members.

Qualifications

• High school diploma or equivalent required.
• 1 year in financial services or 2 years finance-related experience, or 6 months SDCCU member-facing work experience considered.
• Strong relationship management skills to identify and refer products and services.

Responsibilities

• Deliver exceptional member experience with a positive, professional attitude.
• Understand member needs and provide financial solutions.
• Identify and refer products/services to meet member needs.
• Record and track member interactions and referrals with integrity.
• Stay informed on policies, procedures, and new products or services.
• Prepare documentation for new accounts and loans, ensuring compliance.
• Ensure loan files are complete and accurate and communicate progress to members.
• Collaborate with staff to achieve branch goals and participate in campaigns.

Skills

Relationship management

Active listening

Communication

Time management

Organization

Team collaboration

Professional appearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Oceanside Full Time Oceanside, CA, US

3 days ago Requisition ID: 1465

Salary Range: $23.25 To $28.50 Hourly

Position Summary:

Financial Service Representative I is responsible for building meaningful relationships with members while delivering efficient, accurate and exceptional service. As an employee of the credit union, Financial Service Representative I is expected to promote Credit Union products and services to existing and potential members and work with a dedicated team of professionals to support the organization’s mission and values.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• 1 year of financial service industry experience; or 2 years of relevant finance-related experience; or 6 months of SDCCU member facing work experience may be considered.
• Knowledge of relationship management skills; demonstrated ability to identify and offer/refer products and services to meet members' financial needs.
• Strong listening, communication, time management, and organizational skills.
• Demonstrated ability to achieve assigned goals and performance expectations.
• Ability to work independently and effectively in a team environment.
• Professional appearance and demeanor.

Essential Duties and Responsibilities

• Deliver exceptional member experience by consistently maintaining a positive and professional attitude while caring for members and resolving routine member questions.
• Use relationship management skills to understand member's financial needs and provide valuable financial solutions to care for the member.
• Identify and offer products and services to members and/or refer the member to an appropriate representative or partner to meet their financial needs.
• Accurately record and track all member interactions, referrals and sales, following policy and procedure and maintaining integrity in all actions.
• Responsible for staying on top of current policies, procedures and new products or services.
• Prepare documentation for new accounts and loans, ensuring adherence to membership requirements and Credit Union policies and procedures.
• Ensure loan files are complete and accurate.
• Follow up and communicate with members on loan applications and processes.
• Maintain consistent follow-ups with new and existing members.
• Contribute to the overall branch performance by collaborating and partnering with staff to achieve assigned goals.
• Participate in credit union campaigns, contests, member outreach efforts, and community/business development events.
• Adhere to credit union regulatory and compliance requirements including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Currency Transaction Report (CTR), Member Information Security Procedures (MISP).

Other Duties and Responsibilities

• Act as a Member Service Representative or Receptionist as directed by management.
• May be required to work weekends and/or extended hours, to include attending community/business development events.
• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Monday - Friday: 8:30 am - 5:30 pm
Saturday: 8:30 am - 2:30 pm (Rotating)
Sunday: OFF
Full time - 40 hours a week