Financial Service Professional

LPL Financial; Fort Mill (SC); On-site; USD 60,460,000 - 100,748,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an inbound contact center specialist to support advisors and investors on a range of topics, from balance inquiries to complex transactions. You will provide courteous, timely, and accurate solutions to help advisors take care of their clients.

Training may last up to 20 weeks, with onsite work during training and a hybrid role later. Requirements include 1–3 years of customer service, SIE certification, and a high school diploma.

Qualifications

• 1-3 years of customer service experience.
• SIE certification or obtain it by deadline.
• High School diploma or equivalent.

Responsibilities

• Provide courteous, timely, and accurate solutions to inquiries.
• Support advisors and investors on balance inquiries to complex transactions.
• Collaborate with internal service partners to resolve caller issues.
• On average, handle 25–30 call interactions per day.
• Participate in regular coaching and training for development.

Skills

Customer service

Communication

Team collaboration

Education

High School diploma or equivalent

SIE certification

Job description

Where Ambition Meets Innovation: Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

In this inbound contact center role you will support advisors, or investors, on a variety of topics that range in complexity. Inquiries will range from simple balance inquiries to more challenging cross‑functional financial transactions. Your duty remains the same regardless of complexity: provide a courteous, timely and completely accurate solution. Execution of these behaviors will bring to life our mission: We take care of our advisors so they can take care of their clients.

Responsibilities

• Navigate a structured onboarding experience, including instructor‑led training supported by on‑the‑job training
• Focus on continuous training during your first 18 months enabling you to expand your support across additional call types
• Collaborate with internal service partners to achieve a resolution for the caller
• On average, you’ll assist with 25-30 call interactions per day
• Work as part of a team with similar skills and focus
• Participate in frequent touchpoints with your Manager to ensure your success
• As part of your career development, opportunities to acquire financial industry licensing may be available

What are we looking for

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 1-3 years of customer service experience
• Possess the Securities Industry Essentials (SIE) certification or obtain it by the deadline specified as a condition of employment.
• High School diploma or equivalent

Core Competencies

• General computer savviness with the ability to quickly navigate multiple applications
• Ability to ask probing questions and actively listen to gain agreement with the caller
• Interpersonal skills to establish a welcoming interaction that fosters rapport
• Willingness to take ownership to provide accurate resolutions with each interaction
• Learning mindset to respond and implement coaching and training

Preferences

• Call Center experience
• Financial Services industry experience
• Associate’s or Bachelor’s degree

Please note

Training may be up to 20 weeks long. You will be required to be onsite full time during training, hybrid role to be determined by leadership after orientation.

Pay Range

$21.10-$35.16/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Benefits

• 401K matching
• Health benefits
• Employee stock options
• Paid time off
• Volunteer time off

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor‑mediated marketplace(6), LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources they need to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EOE.