Financial Service Coordinator

Ancorum Credit Union; Portland (ME); On-site; USD 35,000 - 50,000; Full time

Job summary

Ancorum Credit Union in Portland, ME is seeking a Financial Services Associate to provide a broad range of banking services, open and manage consumer and business accounts, and process loan applications. The role includes meeting growth objectives, outbound member contact, and strong service delivery.

The position requires strong communication, customer service, and proficiency with MS Office; travel may be requested. The work is full-time and on-site at the Portland branch.

Qualifications

• High school diploma or equivalent.
• 1-2 years member service experience preferred.
• Experience with achieving sales/referral goals preferred.

Responsibilities

• Deliver efficient, accurate, and professional financial services by providing timely solutions, exceptional member support, and high-quality member experience.
• Generate growth opportunities by proactively building strong member relationships, initiating member contact, and recommending products and services that align with member needs.
• Demonstrate full proficiency in all Financial Service Associate responsibilities while serving as a knowledgeable resource on account and loan products, features, benefits, and rates.
• Open and onboard complex consumer and business accounts by collecting required documentation, ensuring accurate setup, and recommending appropriate products and services.
• Process account and loan applications in accordance with credit union policies and regulatory requirements, including managing the full loan lifecycle from application through closing and funding while identifying additional lending opportunities.
• Support branch operations by assisting team members, independently resolving complex member issues through available resources, and appropriately escalating exceptions, or non-standard transactions.
• Demonstrate adaptability and professionalism by responding constructively to organizational changes and performing additional duties as required.

Skills

Customer service

Communication

MS Office

Travel flexibility

Education

High school diploma or equivalent

Tools

Word

Teams

Outlook

Excel

Job description

• Location 19 Commercial St.,Portland, ME, 04101,United States
• Base Pay $25.26 - $36.02 / Hour
• Relocation Expense Covered No
• Employee Type Full Time Non-Exempt
• Required Degree NONE
• Manage Others No

***Hourly rate includes a $3.00 shift premium for front line member contact. Start pay is $20.16 plus $3.00 shift premium, upon successful completion of your Introductory Period you will receive a $0.50 raise.

Responsible for providing a broad variety of financial services related to operations, consumer and business accounts, and loans. Incumbent is responsible for helping meet sales and growth objectives, making outbound member contact, and evaluating new account and loan requests and opportunities. Resolve member inquiries and challenging account issues with solution-based approaches. Performs additional branch duties and possesses the knowledge, skills, and ability to handle comprehensive accounts and loan processing.

Requirements

***Hourly rate includes a $3.00 shift premium for front line member contact. Start pay is $22.76 plus $3.00 shift premium. Upon successful completion of your Introductory Period you will receive a $0.50 raise.

ESSENTIAL FUNCTIONS:

1.Deliver efficient, accurate, and professional financial services by providing timely solutions, exceptional member support, and high-quality member experience.

2.Generate growth opportunities by proactively building strong member relationships, initiating member contact, and recommending products and services that align with member needs.

3.Demonstrate full proficiency in all Financial Service Associate responsibilities while serving as a knowledgeable resource on account and loan products, features, benefits, and rates.

4.Open and onboard complex consumer and business accounts by collecting required documentation, ensuring accurate setup, and recommending appropriate products and services.

5.Process account and loan applications in accordance with credit union policies and regulatory requirements, including managing the full loan lifecycle from application through closing and funding while identifying additional lending opportunities.

6.Support branch operations by assisting team members, independently resolving complex member issues through available resources, and appropriately escalating exceptions, or non-standard transactions.

7. Demonstrate adaptability and professionalism by responding constructively to organizational changes and performing additional duties as required.

PERFORMANCE EXPECTATIONS:

• Ensure confidentiality and preservation of member records, transactions, and company assets.
• Demonstrate reliable attendance and punctuality by consistently reporting to work as scheduled and arriving prepared to begin duties at the designated start time.
• Ensure all activity complies with applicable policies and regulations.
• Be depended upon to perform all duties as scheduled, accurately and efficiently.
• Foster and maintain effective collaborative relations within the department and with other departments.
• Actively work toward meeting individual and branch growth goals.
• Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media.

Required Skills/Abilities

• Strong written, verbal, analytical, and presentation skills, with the ability to communicate clearly and respectfully across diverse audiences.
• Demonstrated ability to collaborate effectively with individuals from a wide range of backgrounds, roles, and departments.
• Proficiency in basic Microsoft Office applications, including Word, Teams, Outlook Excel, , or the ability to learn similar tools.
• Flexibility to travel as needed

Education and Experience:

• High school diploma or equivalent
• 1-2 years member service experience preferred
• Experience with achieving sales/referral goal preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger , handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break.

MENTAL DEMANDS:

The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience.

Summary

About this Job Description

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended, nor do they create an employment contract and are subject to change at any time to accommodate business necessity. Ancorum adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of the Ancorum Credit Union. Changes may be made to this job description at any time with approval of President/CEO. Ancorum Credit Union is an equal opportunity employer. The Credit Union maintains its status as an at-will employer where applicable. In support of Ancorum CU’s goals employees may perform other duties as assigned and all employees are expected to:

• Exemplify our CORE Values
• Promote teamwork and collaboration
• Provide our members with the highest quality service