Financial Resource Coordinator

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Financial Resource Coordinator to assist patients with insurance verification and financial responsibilities. The role involves educating patients about coverage options and coordinating with specialty care teams. Ideal candidates have customer service experience in healthcare and preferably hold a bachelor's degree.

Benefits

Wellness programs

Insurance options

Child care support

Housing opportunities

Qualifications

• 1 year of customer service experience in healthcare, medical coding, and billing or finance.
• Bachelor's degree preferred but not required.

Responsibilities

• Coordinate insurance benefits and verify coverage for services.
• Educate patients about insurance benefits and financial responsibilities.
• Process financial assistance requests and manage patient payments.

Skills

Customer Service

Insurance Verification

Medical Coding and Billing

Patient Education

Education

Bachelor's Degree

Job description

• System - Specialty Physician Revenue Cycle

The Financial Resource Coordinator (FRC) is responsible for coordinating insurance benefits, verifying coverage and approval for services, and assisting patients in applying for coverage opportunities. The FRC will contact and educate patients about their insurance benefits, provide treatment estimates, and collect payments. They work closely with SJC’s specialty care teams, including Oncology, OBGYN, and Infusion therapy, to ensure precertification, verify benefits, and inform patients of their financial responsibilities. The FRC handles processes related to self-pay patients, including eligibility screening, estimates, and assistance matching. They operate across multiple departments within SJ/C health system, including the cashier offices at Candler and St. Joseph's hospitals, infusion centers in Bluffton and Savannah, and the centralized billing office. Maintaining open communication with departments like the oncology service line, Patient Financial Services, and the Central Billing Office is crucial. The FRC reports to the Financial Assistance Manager.

Education

Bachelor's degree - Preferred

Experience

At least 1 year of customer service experience in healthcare, medical coding and billing, prior authorization, insurance, or medical finance is required.

License & Certification

None required

Core Job Functions

• Answer telephones courteously, relay messages accurately, and assist with inquiries regarding accounts, referrals, appointments, and insurance.
• Use scripting and expectation management to promote customer satisfaction.
• Verify insurance coverage, determine patient responsibility, and explain it to patients.
• Establish payment arrangements and collect balances due.
• Educate patients about in-network and out-of-network policies.
• Process Financial Assistance requests, gather and submit applications, and communicate application status.
• Follow up on additional documentation needs or non-compliance.
• Assess Medicaid eligibility and perform Medicaid Newborn processes per guidelines.
• Determine necessity for precertification, coordinate with insurance companies, and document authorization codes.
• Monitor payer portals, maintain updated files on payer requirements, and communicate updates to clinical staff.
• Handle patient payments, perform daily deposits, and manage end-of-day reports.

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Discover the benefits available to SJ/C co-workers, including wellness programs, insurance options, child care, and housing opportunities. Click here to learn more.