Financial Relationship Coordinator - Springfield, OH

Farm Credit Mid-America; Springfield (OH); On-site; USD 45,000 - 81,000; Full time

Benefits offered by this job

Medical Insurance

Well-being Reimbursement

Paid Vacation

401(k)

Parental Leave

Disability Coverage

Tuition Reimbursement

Volunteer Opportunities

Variable pay

Job summary

Farm Credit Mid-America, a financial services cooperative serving farmers and rural residents in Ohio and surrounding states, is seeking a Financial Relationship Coordinator. You will provide exceptional customer experiences by handling incoming calls, walk‑in customers, financial transactions, and daily reporting while building strong relationships with internal and external customers.

The role emphasizes accuracy, teamwork, and adherence to regulatory guidelines.

Qualifications

• High School Diploma/GED with 3 years relevant experience required.
• Bachelor's degree is preferred.

Responsibilities

• Handle incoming phone calls and walk-in customers, perform financial transactions and daily reports.
• Resolve account discrepancies and support loan servicing activities with available technology.
• Communicate clearly with customers and partners, ensuring accurate documentation and information flow throughout the lending process.
• Provide operational and administrative support, serving as a primary contact for facilities vendors and office operations.
• Collaborate with cross-functional teams to support targeted lending efforts and ensure customer needs are met at each stage of the lending process.

Skills

Customer service

Transaction processing

Account reconciliation

Lending process

Communication skills

Education

High School Diploma/GED

Bachelor's degree

Job description

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

Schedule

Full Time, Onsite

Travel Required

0% - 5%

Compensation

The salary range for this position is estimated to be $44,552.00 – $80,604.00 annualized, which reflects the company’s current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions.

Benefits At A Glance

• Medical, dental, and vision insurance
• Well-being and fitness reimbursement programs
• Paid vacation, sick leave, and holidays
• 401(k) plan with company contributions and matching opportunities
• Paid parental leave
• Short-term and long-term disability coverage
• Tuition reimbursement and professional development programs
• Community involvement and volunteer opportunities
• Variable compensation opportunities for eligible positions

About Our Opportunity

The Financial Relationship Coordinator provides exceptional customer experience by supporting the delivery of financial services through establishing, developing, and maintaining strong and effective working relationships with internal and external customers. Responsibilities include handling incoming phone calls, walk-in customers, financial transactions, monetary accounting activities, funds deposits, and daily reports. Assists in proactively identifying service office needs and providing administrative support for the marketplace.

This role contributes independently to routine and recurring work with growing confidence and consistency. It applies established procedures, manages assigned responsibilities effectively, and collaborates with others to support business outcomes. Team members at this level are expanding functional knowledge, strengthening judgment, and developing problem-solving skills within defined parameters.

How You Will Spend Your Time

• Creates a positive customer experience by delivering timely, thorough, and responsive service that meets customer needs across all business segments while adhering to internal deadlines.
• Leads daily monetary transaction processing in accordance with safe industry practices, applicable laws, regulations, required reporting, and procedural guidelines to minimize risk to the Association.
• Owns and resolves account discrepancies and loan servicing activities, including overdrafts, insufficient funds, delinquencies, document imaging, payoffs, and lien releases, using available technology to support customers efficiently.
• Communicates effectively with customers and partners by adapting communication style, demonstrating empathy, actively listening, and ensuring accurate documentation and information flow throughout the lending process.
• Provides operational and administrative support, serving as the primary contact for facilities vendors, building access and maintenance, office mail, meeting support, office supplies, inventory management, and invoice processing.
• Collaborates with cross functional teams and supports targeted marketing efforts to ensure customer needs are met at each stage of the lending process.
• Completes routine assignments independently using established procedures and sound judgment.
• Applies working knowledge to resolve common issues and identifies when to seek guidance.
• Communicates clearly with teammates and internal partners to support coordinated work.
• Organizes workload to meet deadlines and deliver consistent, reliable outcomes.
• Contributes ideas that strengthen processes, accuracy, and effectiveness.
• Uses available tools and resources to resolve straightforward issues and improve confidence.

Education & Experience

• High School Diploma/GED with 3 years relevant experience required.
• Bachelor' degree is preferred.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.