Financial Relationship Banker - Lufkin, TX (West Loop)

Huntington Bancshares, Inc.; Lufkin (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Financial Relationship Banker in a branch setting. You will help customers achieve financial goals, retain and grow relationships, and proactively identify needs to recommend deposits, loans, and related services.

The role emphasizes service, sales, and community impact. Responsibilities include resolving issues, growing relationships, educating customers about digital banking, and maintaining knowledge of products and policies.

Qualifications

• High School Diploma or GED required, plus 1 year of customer service and sales in banking or related field.
• Background check requirements include fingerprints per NMLS regulations.
• Preference for a Bachelor's Degree and 1+ year in customer service and sales in banking or business-to-business.

Responsibilities

• Provide excellent customer service and resolve issues.
• Grow customer relationships through proactive outreach and referrals.
• Educate customers and refer to other bank areas to deepen relationships.
• Educate customers on using online, mobile, and ATM banking.
• Maintain knowledge of products, services, technology, and policies.
• Adhere to operational, security, risk, and regulatory policies.
• Perform other duties as assigned.

Skills

Customer service

Sales

Relationship building

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
• Maintaining your knowledge of all products, services, technology and policies.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role.
• Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.

Preferred Qualifications:

• Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience.
• Ability to build, deepen and retain relationships.
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.