Financial Partner/Universal Associate - Heritage Park Branch

Heritage Financial Credit Union; Village of Wappingers Falls (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Heritage Financial Credit Union in New York seeks a Financial Partner to guide members toward appropriate accounts and loan products while delivering exceptional service. You will promote cross-selling, process cash transactions, and deepen member relationships within a community-focused branch.

Responsibilities include outbound outreach, referrals to the Commercial Loan Department, and supporting digital enrollment across HFCU products.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• NMLS license required; Notary license required or must be obtained within 9 months of hire.
• Strong member service, communication, and sales skills are essential.

Responsibilities

• Promote financial well-being by building relationships and offering tailored solutions.
• Guide members toward suitable account and loan products and cross-sell services.
• Handle cash and process transactions accurately and efficiently.
• Refer members to other lines of business as needed and coordinate with Commercial Lending.
• Engage in community events, outreach, and proactive member follow-up.
• Open accounts and assist with digital enrollment and service adoption.

Skills

Customer service

Cross-selling

Relationship building

Cash handling

Banking product knowledge

Education

High school diploma

Bachelor's degree

Job description

Join us as a

Join us as a Financial Partner and be the trusted guide for our members' financial journeys. You’ll deliver exceptional service, offer smart solutions, and build lasting relationships, all while helping members achieve their goals.

If you’re energetic, people-focused, and love making a real impact in your community, this is your chance to grow, learn, and shine in a supportive, fast-paced environment.

Here’s a little about us

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Our Core Values:

Experience: Go Above Expectations; Create Positive Moments; Personally Acknowledge Service: Deliver As One Team; Stay A Step Ahead; Guide With Product Expertise Integrity: Do What's Right; Speak the Truth; Own Our Actions People: Grow Together; Respect Every Voice; Build Trusting Relationships; Strengthen Culture & Community

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POSITION PURPOSE

As a Financial Partner you will be responsible for promoting the financial well-being of both existing and new members by building, maintaining, and deepening relationships through exceptional customer service and tailored solutions. This includes, but is not limited to, guiding members toward suitable account and loan products, cross-selling credit union services, and referring members to other lines of business as needed, along with handling cash and processing transactions efficiently.

Essential Functions And Responsibilities

• Deliver exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler's checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
• Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager
• Assist the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures
• Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations
• Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union
• Engage in conversations with business members about available commercial loan products and their structures
• Identify lending opportunities through discussions with business members while opening accounts.
• Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
• Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
• Recommend improvements to workflows, efficiency, and quality of service.
• Support and promote all HFCU initiatives for employee development, actively engaging in personal growth by utilizing available tools and resources
• Submit thorough referrals to the Commercial Loan Department
• Understand the documentation required for initiating a commercial loan application
• Engage with Heritage Financial teammates development initiatives and actively participate in personal growth using available resources
• Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality
• Meet or exceed established performance goals
• Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real estate loans) and promote and facilitating digital enrollments and adoption for all HFCU products and services.
• Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures
• Performing account and loan intake and funding
• Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads
• Effectively perform Lobby Engagement and First Impression Opening daily
• Ability to open and close the branch as assigned by branch management

Requirements

High School Diploma or equivalent required; Bachelor's degree preferred. NMLS License required. A Notary License is required or must be obtained within 9 months of hire.

Knowledge

Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan