Financial Operations Recovery Specialist II

Elevance Health; Norfolk (VA); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Elevance Health in Virginia is seeking a Financial Operations Recovery Specialist II to identify, validate and recover claim overpayments, and perform adjustments across cash receipts and AR processes. Primary duties include auditing paid claims for overpayments, coordinating with COB, Medicare, and medical policy teams, and ensuring accurate balances and customer satisfaction.

We offer a hybrid/virtual work arrangement with in-person onboarding; salary range $23.08–$34.62 per hour and a

Qualifications

• Requires a HS diploma or equivalent and 2 years in claims processing or customer service.
• Experience with post-pay claim validation and overpayment recovery preferred.
• Knowledge of COB, Medicare, and medical policy review is a plus.

Responsibilities

• Audits paid claims for identified overpayments to confirm recoverability and alignment with SOPs and business requirements.
• Coordinate benefits, Medicare, and medical policy issues as needed.
• Collaborate with staff from other departments to ensure customer satisfaction.
• Work with contract managers to identify and correct contractual issues when applicable.
• May perform collection activities to recover overpayments and manage cash applications as required.
• Research voluntary refunds for accuracy and balance all accounts.

Skills

Claims processing

Customer service

Attention to detail

Education

High school diploma or equivalent

AA/AS or higher degree preferred

Job description

Location

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Financial Operations Recovery Specialist II

is responsible for the discovery, validation, recovery, and adjustments of claims overpayments. May do all or some of the following in relation to cash receipts, cash application, claim audits collections, overpayment vendor validation, and claim adjustments.

How You Will Make An Impact

Primary duties may include, but are not limited to:

• Audits paid claims for identified overpayments using various techniques, including systems-based queries, specialized reporting, or other research, to confirm recoverability and alignment with SOPs and business requirements.
• Responsible for more complex issues such as coordination of benefits, Medicare, and medical policies.
• Works closely with staff from other departments on a regular basis to ensure customer satisfaction.
• Works closely with contract managers to identify and correct contractual issues when applicable.
• May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash, accounts receivable processes, and all other cash applications as required.
• Researches voluntary refunds for accuracy.
• Requires accurate balancing of all accounts.

Minimum Qualifications

• Requires a H.S. diploma or equivalent and a minimum of 2 years of claims processing and/or customer service experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities And Experiences

• AA/AS or higher level degree preferred.
• Experience performing post-pay claim validation on claims to confirm recoverable overpayments strongly preferred.
• Experience in claims recovery, overpayment identification, or accounts receivable (AR) processes strongly preferred.
• Experience working in a high-volume, production-based claims environment preferred.
• Strong attention to detail with the ability to meet productivity and quality benchmarks preferred.
• Knowledge of claims systems, edits, and validation workflows preferred.
• Familiarity with medical claims, including Medicare, coordination of benefits (COB), and medical policy review preferred.
• Ability to identify discrepancies and follow defined escalation processes preferred.
• Knowledge in medical coding preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $23.08 - $34.62 per hour.

Location(s): Virginia

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.