Financial Operations & Reconciliation Associate I

Golden 1 Credit Union; Sacramento (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Golden 1 Credit Union is seeking a meticulous Member Care Support I to manage payments, balance GL accounts, and resolve discrepancies. The role supports the Payments Processing and Support department in a fast-paced environment, ensuring regulatory compliance and accurate member records.

The ideal candidate has a strong focus on detail, 2+ years in a similar financial operations role, and the ability to balance competing priorities while maintaining accuracy and accountability.

Qualifications

• H.S. Diploma or GED required.
• Associate degree in Accounting preferred.
• 2+ years performing journal entry, reconciliation, and research in a financial institution required.

Responsibilities

• Process all Member Care payments and adjustments within SLA.
• Balance daily teller work and GL to GL transactions.
• Review delinquent accounts 150–180 days past due and write-off small balances.
• Sort legal mail, process notices, and update servicing system to prevent lien losses.
• Review and close open line-of-credit and revoke Visa accounts based on delinquency status.
• Draw corporate checks for charge-off accounts as needed.
• Maintain knowledge of state and federal credit union compliance laws.
• Perform charge-offs on negative shares, Visa, and consumer loans monthly.
• Administer expulsion process by researching accounts with losses.
• Identify assets and process delinquency offsets and account closures.
• Post and balance Chapter 13, collection agency, and attorney payments.
• Process and post Gap and Warranty cancellation payments on repossessions.

Skills

Detail orientation

Accounting

Reconciliation

Problem-solving

Education

H.S. Diploma or GED

Associate’s Degree in Accounting

Job description

Golden 1 Credit Union is seeking a meticulous Member Care Support I to manage payments, balance GL accounts, and resolve discrepancies. The role supports the Payments Processing and Support department in a fast-paced environment, ensuring regulatory compliance and accurate member records.

The ideal candidate has a strong focus on detail, 2+ years in a similar financial operations role, and the ability to balance competing priorities while maintaining accuracy and accountability.