Financial Empowerment Services Coordinator - PMC

YWCA Metropolitan Chicago; Addison (IL); On-site; USD 49,000 - 53,000; Full time

Job summary

YWCA Metropolitan Chicago is seeking a Financial Empowerment Services Coordinator to oversee the CCAP staff and ensure contract compliance in the Early Childhood Financial Empowerment Services program.

You will recruit, train and supervise staff; review referrals for fraud or overpayments; liaise with state agencies; and collaborate with partners to promote program delivery and growth across Chicagoland.

Qualifications

• Three years in social services or early childhood, with supervisory experience.
• Excellent verbal and written communication required.
• Proficient with computers and Microsoft Office.
• Able to work evenings and weekends as needed.

Responsibilities

• Supervise daily work of CCAP staff to ensure contract compliance.
• Review referrals for possible fraudulent cases; coordinate with IDHS, ISBE, IDVA, DCFS and partners.
• Recruit, hire and train staff; develop program policies and procedures.
• Provide staff coaching, mentoring and data system training (CCMS, Web3270 SAMS).
• Coordinate outreach, marketing strategies and program growth to ensure sustainability.

Skills

Verbal communication

Written communication

Computer skills

Data entry

Time management

Education

Associate's degree or progress toward degree

Tools

Microsoft Word

Excel

Windows

CCMS

Web3270 SAMS

Job description

Description

POSITION TITLE

Financial Empowerment Services Coordinator

STATUS

Exempt, FT

SALARY:

$49K-$53K

GRADE

3-4

DEPT

EARLY CHILDHOOD SERVICES

PROGRAM

Early Childhood Financial Empowerment Services

REPORTS TO:

EARLY CHILDHOOD FINANCIAL SERVICES ASSOCIATE DIRECTORS

SUPERVISES

CCAP Specialists

Under the general supervision of management, The Early Childhood Financial Empowerment Services Coordinator is responsible for monitoring the daily work activities of CCAP staff to ensure contract compliance. Review referrals for possible fraudulent cases, determines and processes overpayments, acts as liaison to IDHS, ISBE, IDVA, DCFS and Community Partners. The Early Childhood Financial Empowerment Services Coordinator is responsible for the recruitment, hiring and training of new hires and on-going training for staff, and assists in the development of program policies and procedures. The Early Childhood· Financial Empowerment Services Coordinator provides support to the childcare providers, clients and team members in the program. Ensures overall program requirements and recruitment and marketing strategies are in place to promote ongoing sustainability and growth of the programs.

COLLABORATES WITH: YWCA

Programs, DuPage, Kane and Lake Counties DHS offices, IDHS, ISBE, IDVA, INCCRRA, DCFS, Community Partners, Parents and Child Care Providers throughout the Chicagoland area. Coordinates with The Financial Services Associate Director and Fiscal Services Coordinator to ensure program deliverables are met and program remains within budget.

ESSENTIAL RESPONSIBILITIES:

Member Contact:

Educate visitors about the YWCA's available services. Assist clients and providers with completion of required forms and assessments. Conduct member screening to evaluate need for immediate support and to facilitate referral and linkage to appropriate community services. Use appropriate judgment in upward communication regarding client or providers concerns. Ensures program notices, monthly mailers and promotional materials are sent to providers in English and Spanish.

Supervision:

Supervise daily work of Early Childhood Financial Empowerment Services Staff for contract compliance with IDHS. Conduct monthly reviews of Eligibility Specialist's, including phone monitoring and staff output. Works with management staff to enhance and evaluate program development. Provide ongoing training and mentoring for staff. Provides ongoing database training, new user set-ups and troubleshooting for internal staff and external providers on data systems (CCMS, Web3270 SAMS etc.) Review and provide guidance and recommendations on effective coaching, staff performance monitoring, and accountability measures to improve productivity, reduce processing delays, and ensure consistent service delivery.

Case Management:

Review and follow through with IDHS and ISBE on referrals for possible fraudulent cases, forgery/stolen warrant cases, duplicate payment inquiries, appeals, and system overrides according to contractual requirements. Provide consultation, information, and resources over the telephone and in person to families seeking childcare assistance and childcare providers seeking education on healthy meal choices. Educate callers about the Child Care Resources & Referral, Tummy, Tiny Boots, childcare options, cost of childcare, quality indicators, etc. Conduct intake established by IDHS and ISBE, gathering information about family income, residency, immigrant status, family size, etc.;

Outreach Responsibilities:

Serve as a resource to Department of Human Service local offices, ISBE, and provide training to their staff. Serve as a liaison to IDHS, IDVA, DCFS, & ISBE for possible fraud, overpayments, appeals, and policy clarifications. Participate in state, local and county collaborations and provide training and technical assistance as needed.

NON-ESSENTIAL RESPONSIBILITIES:

Participate in administrative and program meetings, as appropriate.

OTHER DUTIES AS ASSIGNED:

Other duties outside of the responsibilities of the position may be assigned, whether for a project, special needs task or other assignment.

QUALIFICATIONS

A minimum three-year's experience in social services, or early childhood programs, with one year of supervisory experience, is required. Effective verbal and written communication skills are necessary. The position requires excellent working knowledge of computers & computer software, including Microsoft Word, Excel, Windows; Ability to input data in an accurate and timely manner; Knowledge of geographical area and community resources desired. Must be available to work some evening and weekend hours.

Discretion is required for handling of documents and for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident.

Professional Training Required:

A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually.

EDUCATION REQUIRED:

An Associate's degree or progress toward completion of a degree is preferred.

CERTIFICATION(s) REQUIRED:

NA

WORK ENVIRONMENT:

The work environment includes offices. The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach or to lift objects, such as packages or supplies. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers.

WORK SCHEDULE:

Monday – Friday, 8:00am-4:00pm. This position may require work on some evenings and weekends. Schedule can vary depending on the needs of the agency.