Financial Counselor | Radiation Oncology

UPMC; Washington (Washington County); On-site; USD 42,000 - 62,000; Full time

Job summary

UPMC Cancer Centers in Washington seeks a Financial Counselor to support patients with insurance verification, prior authorizations, and financial counseling throughout treatment. You will identify financial assistance options and coordinate with billing to resolve claims, ensuring a smooth patient experience.

You will work with a compassionate team in a radiation oncology setting, emphasizing patient confidentiality, HIPAA compliance, and clear, empathetic communication to help patients access

Qualifications

• Experience in medical office or healthcare billing is required.
• Strong communication and problem-solving abilities are essential.
• Ability to work with diverse teams and patients with empathy.

Responsibilities

• Verify insurance benefits and obtain authorizations as needed.
• Assist patients in finding financial assistance options.
• Collaborate with billing and administrative teams to ensure a smooth experience.
• Conduct initial financial counseling and assess patient financial obligations.

Skills

Insurance verification

Patient support

Communication skills

Team collaboration

Tools

Billing software

Job description

Join Our Team as a Financial Counselor – Make a Real Impact Every Day!

Are you a skilled medical office professional ready to take your career to the next level? We’re looking for a Financial Counselor who’s not only great at front office operations but also passionate about helping patients access the care they need.

At our radiation oncology office in Washington, you’ll be a key player in making sure patients feel supported—financially and emotionally—throughout their care journey.

What You’ll Do:

• Verify insurance benefits and obtain authorizations
• Explore financial assistance options for patients
• Collaborate with clinical and administrative teams to ensure a smooth experience

Why You’ll Love It Here:

Teamwork: You’ll work alongside a compassionate, tight-knit team that values collaboration and communication.
Work-Life Balance: Enjoy a consistent Monday–Friday schedule —no evenings, weekends, or holidays!
Meaningful Work: Your role directly impacts patients’ lives by helping them navigate the financial side of their care.

If you’re passionate about healthcare, finance, and making a difference, we’d love to hear from you.

Responsibilities

• Obtain initial and subsequent prior authorization/referrals as required by specific payers.
• Secure verification of insurance benefits prior to office visits and required treatments.
• Initiate Financial Assessment Application for those patients who do not have adequate insurance coverage.
• Work in collaboration with billing department to resolve open insurance claims as presented by walk-in patients.
• Assists with other office functions as required.
• Ability to work in a team environment.
• Evaluate all self pay patients, as well as those patients who are being prescribed drugs that are not reimbursable, to determine eligibility for financial assistance through drug reimbursement programs, off label drug policy, medical assistance and/or all other applicable programs as made available.
• Demonstrate the ability to solve problems through effective communication.
• Demonstrate an understanding of patient confidentiality with regards to HIPAA Regulations in order to protect both the patient and the UPMC Cancer Centers.
• Complete the financial counseling process for all patients prior to treatment, including evaluation of patient financial obligations.
• Meet with patients and designated family members to discuss billing issues.
• Utilize the Summary of Patient Reimbursement and Liability Form and obtain appropriate approvals, as required, prior to services being rendered.