Financial Counselor - Patient Financial Svcs - Full Time Days

Williamson Health; Franklin (TN); On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

PTO

Retirement Matching

FSA (Flexible Spending Accounts)

Identity Theft Protection

Legal Aid

Job summary

Williamson Health in Franklin, TN seeks a Financial Counselor for Patient Financial Services to manage self-pay collections and guide patients through payment options and financial assistance processes.

You will work in a busy hospital billing office, coordinating with physicians and other departments to set up deposits, payment plans, and timely resolutions of patient balances.

Qualifications

• Must have good communication skills to convey financial policies and payment options.
• Prior experience with medical account collections or related area is preferred.
• Strong attention to detail and accuracy in handling sensitive financial information.
• Proficiency with computer systems and standard office equipment (PC, printers, fax, copier).

Responsibilities

• Effectively manages the self-pay (under-insured) collection process.
• Discusses payment plan options with patients.
• Provides Financial Assistance forms and assists with applications.
• Assists Walk-In patients with payment arrangements and discounts.
• Enter adjustments and contract information in billing systems.
• Coordinate with physicians and offices on deposits and postponements when needed.
• Work with collection agencies and attorneys to resolve balances.
• Ensure accuracy of address/phone data and update records.

Skills

Communication skills

Medical accounts collections

Phone etiquette

Education

High School Diploma

Tools

Meditech

Valco

Passport

PC

Job description

Financial Counselor - Patient Financial Svcs - Full Time Days

#26-825

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the \"Best Southern Towns,\" \"Best Place to Live,\" \"Top 10 Community for Job Growth,\" and \"Top 50 Cities to Start a Small Business.\"

Job Description

Position Summary

Effectively manages the self-pay (under-insured) collection process through proactive account review and discussion of payment plan options available to patients.

Position Requirements

Formal Education / Training:
Must be a high school graduate or equivalent, have PC and calculator experience, and have good communication skills to convey financial policies and payment options

Workplace Experience:
Prior experience with medical account collections or related area is preferred

Equipment and Skills Training:
Meditech System, Valco System, Passport System, PC, Printers, Fax, Copier

Physical Environment:
Business Office

Physical Effort:
Requires sitting for prolonged periods of time, viewing the computer screen and using repetitive motions, and must have a clear, understandable telephone voice.

KEY RESULTS

Utilizes the Surgical Day Care Patient Schedule to identify uninsured patients. Checks/Verifies if previous Insurance exists. If no Insurance, contacts the patients to advise them of an approximate price for their procedure and deposit required prior to their scheduled procedure.
Contacts Physicians Office if patient is unable to make deposit to see if procedure can be postponed until patients can make deposit required. .Assists patients with payment options available
Provides appropriate Financial Assistance forms to patients and assists patients in completing the Financial Assistance application to determine if charity or medical indigent is appropriate. Ensures forms are accurately completed and ensures that all supporting documentation is obtained and all calculations are accurate prior to sending to Supervisor /Director for approval.
Assists Walk-In patients to establish payment arrangements, prompt pay discounts, and financial assistance and assists patients in resolving issues with account balances.
Completes self-pay adjustment form and obtains Supervisors approval prior to entering adjustment on patients account
Adds appropriate insurance to accounts and notifies the correct biller for billing. Moves account out of any agency and assigns money to correct insurance bucket.
Enters agreed upon contract information in the Meditech B/AR module
Verifies account information on address and phone numbers and makes corrections as needed
Works with hospital collection agencies and attorneys to provide and discuss account information as needed for the purpose of payment
Identifies and documents employees outstanding accounts to arrange for salary/payment assignment
Handles and prioritize multiple tasks
Completes any other job duties assigned by the department Director or Supervisors

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• PTO
• Retirement Matching
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

WH is an equal employment opportunity employer. WH does not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. WH also prohibits harassment of applicants and employees based on any of these protected categories.

It is also WH’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The complies with the Americans with Disabilities Act (“ADA”), the ADA Amendments Act of 2008 (“ADAAA”) and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and to skill and agility tests, as appropriate for the position.

EEO is the Law