Financial Counselor II

Samaritan Health Services; Portland (ME); On-site; USD 28,000 - 43,000; Full time

Job summary

Samaritan Medical Center in Portland, ME is seeking a Financial Counselor II to support Patient Access Services in front-end financial processing. You will coordinate patient accounts from scheduling through discharge and confirm insurance requirements before service.

The role requires strong communication and organizational skills, with preference for associate or business degree and prior registration/medical office experience.

Qualifications

• Requires associate or business degree preferred.
• Prior experience in registration or medical office is preferred.
• Strong communication, organization, and customer service skills.

Responsibilities

• Assist in front-end activities in patient financial processing.
• Coordinate patient accounts from scheduling to discharge.
• Inform patients of financial liability prior to services.
• Arrange payment options with patients.
• Maintain relationships with community providers.

Skills

Communication

Customer service

Organizational skills

Crisis intervention

Education

Associate degree or business degree preferred

Job description

Location:

Samaritan Medical Center

Department:

01.8513 SMC REVENUE CYCLE

Pay Range:

$20.23 - $31.36

Care for our community, and your career.

A Financial Counselor II assists in the completion and coordination of all front-end activities associated with patient financial processing in Patient Access Services functional areas. Prioritizes and coordinates patient accounts from patient scheduling through patient discharge to ensure that patient financial obligations are met prior to patient encounters (outpatient) or patient discharge (inpatient). Accurately completes patient accounts based on departmental protocols, policies and procedures, and compliance with regulatory agencies, including but not limited to pre-admission, admission, pre-registration and registration functions. Ensures all insurance requirements are met prior to patients’ arrival and informs patients of their financial liability prior to arrival for services. Arranges payment options with the patients. Maintains excellent working relationships with community providers and their staff.

The Financial Counselor II position is the fully cross-functional level position in the Patient Access Services (PAS) Financial Counseling career path. The Financial Counselor II performs all financial screening, registration and cashiering functions.

Minimum Education Requirement:

Associate or business degree preferred.

Minimum Experience Requirement:

Registration or medical office experience preferred. Medical terminology and computer proficiency preferred. Proficiency with personal computers. Good communication and organizational skills. Ability to work in stressful situations. Crisis control intervention skills. Excellent communication and public relations skills. Ability to use CRTs, printers, automatic and manual embossers, typewriter, and copy machine. Must demonstrate ability to effectively communicate and interact with all age groups.

Minimum License Requirement:

Certified as a Certified Application Counselor (CAC) by a training agency of the New York Department of Health and by the Healthcare Financial Management Association (HFMA) as a Certified Revenue Cycle Representative (CRCR)within 1 year of date of hire.

Physical Requirement/Working Conditions:

Limited exposure to hazardous materials. Ability to transport patients in wheelchairs. Ability to lift 25-pound box of computer forms. When assigned to Emergency Department, limited exposure to body substances and blood borne pathogens. May encounter bleeding patients. May handle outpatient specimens. Exposure to communicable disease. External applicants, as well as position incumbents who become disabled, must be able to perform the essential functions, either unaided or with the assistance of a reasonable accommodation to be determined on a case-by-case basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Samaritan is an Affirative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply.

Work Shift:

FLSA7DAY- 8 Hours Day Shift (United States of America)

Position Hours:

80

Samaritan is an Affirative Action/Equal Opportunity Employer.Women, Minorities, Disabled, and Veterans are encouraged to apply.