Financial Counselor (Full Time, Days. Bilingual Preferred)

St. Luke’s University Health Network; Allentown (Lehigh County); Hybrid; USD 42,000 - 62,000; Full time

Job summary

St. Luke's University Health Network in Allentown, PA is seeking a Financial Counselor to provide prompt, courteous reception and processing of patient inquiries and verify third‑party payer benefits.

The role supports Medicare and financial screening, and coordinates with the hospital to secure patient financial clearance. The successful candidate will help patients evaluate Financial Assistance, Self Pay options, and referral workflows, including PATHS, with travel to different campuses as

Qualifications

• High school diploma or equivalent required.
• Experience with hospital billing or payer operations is preferred.
• Ability to analyze insurance coverage and benefits is a plus.

Responsibilities

• Assist with patient inquiries and verify third party payer benefits.
• Explain Medicare, MSP screens, and financial assistance options.
• Refer to PATHS and document accordingly in the I drive.
• Handle incoming calls, walk-in questions, and billing inquiries.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

PATHS

SearchAmerica

Job description

## Financial Counselor (Full Time, Days. Bilingual Preferred)Apply: Allentown, PA - 1110 American Parkway: Lehighton, PA - 500 St. Luke's Drive: Quakertown, PA - 3000 John Fries Highway: Stroudsburg, PA - 100 St. Lukes Lane: Easton, PA - 1872 St Lukes Blvd: Full time: Posted Today: R143236### *St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.***HOURS:**Full Time, Days, 40 hours/weekMon-Fri7:30 AM - 4:00 PMNo nights, no holidaysOccasional coverage of community events on weekends may be required\\*Must be willing to travel to and cover at any St. Luke's campus as needed\\*Bilingual (English/Spanish) PreferredThe Financial Counselor is responsible for prompt, courteous reception and processing of all customer/patient inquiries as well as accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients.**JOB DUTIES AND RESPONSIBILITIES:*** Insuring that all Medicare Patients have the following :* IMM Signatures within 48 hours or letters sent out;* MSP Screens completed accurately.* Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare.* Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep.* Processing PATHS close out letters.* Referring patients to PATHS via and documenting on I drive.* Following up on any Email/mail requests.* Answering Financial Counseling Phone line and taking off messages daily.* Answering Walk in Billing questions.* Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues.**PHYSICAL AND SENSORY REQUIREMENTS:**Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.**EDUCATION:**High school graduate or equivalent required.**TRAINING AND EXPERIENCE:**One to two years of healthcare experience, billing department or insurance related field. Minimum of one to two years’ work experience with hospital admitting or as a payer, hospital business office or related business area. Basic accounting and medical terminology to include ICD9, ICD10, and CPT coding. Prior experience with analyzing insurance coverage and benefits a plus. Overall knowledge of the revenue cycle and accounts receivable required. Knowledge of billing requirements, financial counseling and payment options/collections.*Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!*