Financial Counselor (Clearance Team)

Marion County Public Health Department; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Eskenazi Health in Indianapolis, IN seeks a Financial Counselor to assist customers in obtaining verifications for various programs and to explain payer options including Healthy Indiana Plan, Medicaid, and Marketplace.

The role requires a degree or equivalent experience, strong knowledge of health insurance concepts, and the ability to manage documentation, meet deadlines, and maintain confidentiality under HIPAA. Experience with EMR systems and coordination with external agencies is preferred.

Qualifications

• Accredited Associate or Bachelor's degree; OR equivalent work/business experience is required.
• Must meet all navigator training and certification requirements within 30 days.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Assist customers with information to secure verifications from various agencies.
• Explain payer programs and benefits, including HIPAA compliant processes.
• Interview/screen customers for eligibility in payer programs and submit documentation timely.
• Update eligibility determinations in designated systems and EMR accounts.

Skills

Microsoft Office

Communication skills

HIPAA compliance

Bilingual English/Spanish (plus)

Education

Associate or Bachelor's degree or equivalent

Tools

EMR systems

Job description

Select how often (in days) to receive an alert:

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Sep 20, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule:Full Time

Shift:Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Financial Counselor assists customers with information necessary for securing verifications from various companies/agencies (Work One, banks, life insurance companies, health information, physician offices, Social Security Administration, Health Department, etc.).

Essential Functions and Responsibilities

• Accept daily assigned customer referrals in management designated systems to determine customers to be screened/interviewed


• Assist walk-in customers as they present


• Explain available payer programs and benefits to customers, including Healthy Indiana Plan, various Medicaid or State programs and services, Health Insurance Marketplace, COBRA, or any other possible third party payer sources, or the hospital's charity program, Eskenazi Health Financial Assistance program


• Interview/screen customers for all potential payer programs as described in previous job function


• Assist customer with information necessary for securing verifications from various companies/agencies (Work One, banks, life insurance companies, health information, physician offices, Social Security Administration, Health Department etc.)


• Complete timely submission of documentation and application in management designated system(s), adhering to all deadlines and requesting extensions from management when necessary


• Document and update application status in management designated system(s) on a regular basis


• Maintain confidentiality of patient health information in compliance with HIPAA regulations


• Contact patients by phone, correspondence, or home visit to continue to secure necessary documentation


• Monitor progress of applications to ensure application completion and processing timelines are adhered to


• Attend interviews (phone or in-person) with State, County or other payer program representatives for those patients with signed authorization that are determined not able to participate, have requested representation, or have a history of lack of cooperation


• Update management designated system(s) with eligibility determinations and update all appropriate EMR accounts if eligibility is retroactive


• Mentor peers, including training as needed


• Ability to meet all productivity and quality requirements

Job Requirements

Accredited Associate or Bachelor's degree; OR equivalent work/business experience is required. High school diploma required;

• Must meet all federal and state required navigator training and certification requirements within 30 days


• Bilingual in English/Spanish is a plus

Knowledge, Skills & Abilities

• Extensive knowledge of eligibility policy rules and processing requirements for programs administered by CMS, FSSA, and other applicable State and Federal programs


• Extensive knowledge of health care related insurance rules and guidelines, coverage and benefit plans, and strong ability to calculate and demonstrate insurance and patient payment methodologies and respective amounts due


• Strong investigative, analysis and judgment skills


• Excellent spelling and grammar; good phone skills; basic math skills; organized, set priorities, meets deadlines; ability to multi-task and carefully proof own work


• Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed


• Ability to work independently and as part of a team


• Professional demeanor in person, email, and over the phone


• Proficiency in Microsoft Office Tools


• Must be sensitive to the medical needs of customers and professional duties of hospital staff


• Ability to adjust to changes in policies, procedures, and systems

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.