Financial Counselor

Hospital for Behavioral Medicine; Worcester (MA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Vision insurance

Dentalinsurance

Paid time off

Paid holidays

Cafeteria on site + discounted meals

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Hospital for Behavioral Medicine in Worcester, MA is hiring a Financial Counselor for evening shifts. The role involves verifying insurance benefits, collecting co-pays, and coordinating with intake to ensure timely financial arrangements.

A minimum of one year in admissions/collections and Excel proficiency are preferred. The position offers competitive pay with a monthly bonus opportunity and comprehensive benefits, including health and retirement plans, paid time off, and employee programs.

Qualifications

• Minimum of one year in admission processes and collections procedures.
• Working knowledge of managed care; interpretation of insurance coverage, co-pays, and payment plans.
• Proficiency with computers and business software (Excel) preferred.

Responsibilities

• Meet with patients/guarantors to verify insurance benefits and eligibility for admission.
• Collect co-pays/deductibles and establish payment plans.
• Coordinate with intake and utilization departments and assist with discharge planning to limit non-payment.
• Document all collection activities in the accounting system.
• Identify accounts for contract, administrative, or charity write-offs as needed.
• Maintain confidentiality of patient information.

Skills

Insurance verification

Collections procedures

Excel

Managed care knowledge

Education

High school diploma or GED

Tools

Excel

Job description

Job Details: Job Location: Hospital for Behavioral Medicine - Worcester, MA 016061244, Position Type: Full Time, Education Level: High School/GED, Salary Range: $25.00 - $30.00 Hourly, Travel Percentage: None, Job Shift: Evenings, JOIN OUR TEAM AS A FINANCIAL COUNSELOR! Competitive Pay + Monthly Bonus opportunity!

Your Work Matters

How will you make a difference?

The Financial Counselor is in a free-standing psychiatric hospital offering inpatient and outpatient services to our community. The Financial Counselor is responsible for meeting with our patients and/or guarantors to verify insurance benefits and eligibility of coverage for all admission. Will be responsible for preparing admission folders, collecting co-pays/deductibles from patients, assisting with establishing effective and timely payment plans. Departmental coordination with our intake and utilization departments to ensure current and accurate data is communicated. Will work through discharge planning efforts to limit risk of non-payment, providing ongoing patient benefit information for next level of care, and coordinating finalization of financial arrangements.

• Provide timely follow-up and accurate collection for all self-pay accounts.
• Review, investigate, and troubleshoot open accounts in order to maximize reimbursement per department protocol.
• Make sure all patients are covered for services rendered.
• Check status of all claims sent to insurance companies per Business Office protocols.
• Complete documentation of all collection activities in accounting system per departmental protocol.
• Recommend accounts for contractual, administrative, and charity write-offs to Business Office Manager in a timely manner.
• Identify and elevate issues to Business Office Manager in a timely manner.
• Complete a variety of clerical projects as assigned.
• Adhere to facility, department, corporate and standard policies and procedures.
• Attend all mandatory facility in-services and staff development activities as scheduled.
• Adhere to facility standards concerning conduct, dress, attendance and punctuality.
• Support facility-wide quality/performance improvement goals and objectives.
• Maintain confidentiality of employee and patient information.

Schedule

Tuesday - Saturday 12:00pm - 8:30pm

Your Experience Matters

• Education & Licensure (if applicable): High school graduate, or equivalent preferred.
• Experience: A minimum of one (1) years’ experience in admission processes and collections procedures, and a working knowledge of managed care; interpretation of insurance coverage plans, co-payments and deductible schedules and payment plans; and a working knowledge of computers and business software programs (Excel) preferred.
• Additional Skill Requirements: May be required to work occasional overtime and flexible hours.

Shift Requirements

Tuesday - Saturday 12:00pm - 8:30pm

Your Care Matters

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine.

Compensation: This is a full-time role and the starting salary for this role is $25.00 - $30.00 per hour. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level.

Additional Compensation: Position is eligible for a monthly bonus incentive!

About HBM

Get to know us Outstanding Care, Compassionate People, Unparalleled Service.

Discover a fulfilling career at Hospital for Behavioral Medicine (HBM).

Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication.

At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.

Visit us at: https://www.hospitalforbehavioralmedicine.com/

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

At Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.