Financial Counselor

LifePoint Health; West Chester (IA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO & insurance

Tuition assistance

Well-being programs

Career development

Job summary

Beckett Springs, part of Lifepoint Health, seeks a dedicated Housekeeper to join our team and support the facility’s mission of making communities healthier. The role includes essential duties around patient financial interactions, payment processing, and cash handling in a hospital setting.

The ideal candidate has a high school diploma, strong customer service skills, and experience with basic bookkeeping and software.

Qualifications

• High school diploma required; higher education preferred.
• Experience with bookkeeping and cash handling.
• Proficient with computer software and office tools.

Responsibilities

• Assist patients with payment methods and insurance verification.
• Collect self-pay amounts and deposits; maintain cash drawer.
• Ensure pre-admission and admission information is complete and signed.
• Balance cash, prepare deposits, and maintain accounting records.

Skills

Customer service

Telephone skills

Bookkeeping

Software proficiency

Education

High school diploma

Advanced education preferred

Tools

Paragon

Job description

Your experience matters

Beckett Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Housekeeper joining our team, you’re embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute

A Financial Counselor maintains, and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.

• Consails patients (or responsible parties) to establish payment method.
• Contacts patients, in advance of admission, to obtain missing information, particularly patient’s signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient’s admission date.
• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient’s admission date.
• Accurately interprets insurance policy provisions and calculates self-pay portion of patient’s bill based on expected length of stay and services rendered, so that final accounting of self-pay amount is within a reasonable variance from estimate.
• Patiently, clearly, and accurately advises patient of self-pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
• Collects self-pay monies in advance, upon entry, or at discharge according to circumstances. In cases where patient is unable to pay self-pay portion due upon discharge, ensures that a mutually agreed upon payment agreement is documented and signed by all parties, in compliance with established guidelines and procedures.
• Selects and applies appropriate communications based on the age of the patient/customer.
• Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans Administration and other demonstrates this knowledge by the accurately obtaining information and updating records to remain in compliance.
• Collects and Controls cash receipts.
• Collects patient deductible, co-pays and non-covered patient charge amounts.
• Maintains and balances cash drawer.
• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay Account Report/Daily Deposit Reconciliation.
• Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follow Self-pay processes/policies.
• Maintains control over cash payments, so that receipts balance to cash drawer.
• Accurately prepares deposit documentation and delivers deposits.
• Operates and maintains assigned equipment and maintains work area.
• Ensures that no damage or undue wear and tear occurs to assigned equipment due to failure to operate or maintain it in accordance with specifications.
• Has demonstrated adequate knowledge and proficiency in using the patient financial services accounts receivables system (Paragon) and other supporting software.
  

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.

• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

• Professional Development: Ongoing learning and career advancement opportunities.

What we’re looking for

Minimum Education
High school diploma required; advanced education preferred.
Proficient in use of software programs.
Excellent customer service and telephone skills a must.
Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
Hospital or medical business office experience preferred.

More about Beckett Springs

Beckett Springs is a 96 bed facility, with 2 Outpatient site locations. behavioral health hospital that has been offering exceptional care to the West Chester community for over 10 years. We are proud to be Accredited by The Joint Commission and be recognized for the Psych Armor Certification.

EEOC Statement

“Beckett Springs is an Equal Opportunity Employer. Beckett Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.