Financial Counselor

sarahbush; United States; On-site; USD 26,000 - 40,000; Full time

Job summary

Sarah Bush Cancer Center is seeking a Financial Counselor to act as the facility's primary contact for patient reimbursement and financial assistance. The role reviews eligibility, explains payment options, and maintains all necessary Financial Assistance reports while coordinating with departments for timely account recovery.

This full-time position requires a High School diploma, with pay starting at $18.68 per hour based on experience. Location: Cancer Center. 40 hours/week.

Qualifications

• High School diploma required.

Responsibilities

• Answers incoming phone inquiries regarding patient accounts and Financial Assistance.
• Assists in other areas as requested.
• Completes approval/denial worksheet for each application and submits to management for evaluation.
• Completes daily Financial Assistance report.
• Identifies problem delinquencies and makes recommendations for their disposition.
• Investigates and takes appropriate action on patient inquiries.
• Maintains applicant files, updates accounts with notes, and ensures confidentiality of patient information.
• Maintains Financial Assistance database.
• Obtains Financial Assistance applications for patients who may be eligible for uncompensated services.
• Obtains information needed to place estate claims.
• Offers financial counseling to patients and guarantors in person or by telephone.
• Introduces patients to the installment loan process and completes loan applications when appropriate.
• Negotiates payment arrangements when appropriate.
• Meets with patients to discuss Financial Assistance.
• Maintains and updates the patient accounting system and bills/re-bills insurance carriers as needed.
• Prepares payroll deductions for employees with co-pays or pre-coverage services.
• Researches and corrects special circumstances delaying payments.
• Responsible for collection of self-pay accounts.
• Reviews patient accounts promptly.
• Sends notification letters and worksheets to patients.
• Reviews all Financial Assistance applications for proper documentation.
• Communicates with applicants to obtain information needed for eligibility determinations.
• Sends audit requests to internal auditors as required.
• Follows up with patients or payers as needed.
• Serves as primary contact for Financial Assistance for hospital and physician customers.
• Stays informed of statutes and regulations affecting receivables.
• Uses programs and computer systems to assist patients with billing questions.

Education

High School

Job description

Financial Counselor

Job Description

Financial Counselors serve as the facility's primary contact for patient reimbursement issues in accordance with the established credit policies. Provides information regarding the health care facility's payment requirements, alternative financing, and charity care programs. Works to ensure timely recovery of outstanding accounts receivable. Meets with patients to review program and contacts applicants to obtain proper information for determining eligibility. Maintains all necessary Financial Assistance Reports.

This position also supports the Office Assistants and Schedulers for onboarding and resource needs.

Department: Medical Oncology Hours: Full time, 40 hours/week Shift: 1st Required: High School Diploma Pay: Based on experience, starting at $18.68 Location: Cancer Center

Responsibilities

• Answers incoming phone inquiries regarding patient accounts and Financial Assistance.
• Assists in other areas as requested.
• Completes approval/denial worksheet for each application and submits to managment for evaluation.
• Completes daily FInancial Assistance report.
• Identifies problem delinquencies and makes recommendations for their disposition (e.g., referral to collection agencies, write-off, etc.).
• Investigates and takes appropriate action on patient inquiries.
• Maintains applicant files, updates accounts with accurate notes as needed, and ensures confidentiality of all patient information.
• Maintains Financial Assistance database.
• Obtains Financial Assistance applications for patients who may be eligible for uncompensated services.
• Obtains information needed to place estate claims.
• Offers financial counseling to patients and guarantors in person or by telephone.
• Introduces patients to the installment loan process and completes loan applications when appropriate.
• Negotiates payment arrangements when appropriate.
• Meets with patients to discuss FInancial Assistance.
• Performs maintenance on the patient accounting system (i.e., updates patient information, insurance information, etc.).
• Bills or re-bills insurance carriers as needed.
• Prepares and processes payroll deducations for employees, who have co pays or who receive services before eligible for coverage.
• Researches, identifies and corrects special circumstances affecting delayed payment of accounts.
• Responsible for collection of self pay accounts.
• REviews patient accounts in a timely manner.
• Responsible for written notification letters and worksheets sent to patients.
• Reviews all Financial Assistance applications to ensure proper documentation is available.
• Communicates with applicants verbally and via written correspondence to obtain necessary information needed for eligibiltiy determination.
• Sends an audit request to internal auditors as requrested by patient or payer.
• Follows-up with the patient or payer as needed.
• Serves as primary contact person for all instances regarding Financial Assistance Program for both hospital and physician customers.
• Stays informed of statutes and regaulations, which could affect collection of receivables (e.g., Insurance company changes, collection regulations, etc.).
• Utilizes and has a thorough understanding of all programs and computer systems to assist the patient with their billing questions.

Requirements

• High School (Required)

Compensation

• Estimated Compensation Range $18.68 - $28.95 Pay based on experience