Financial Counselor

Ensemble Health Partners; Oregon (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare revenue management provider is seeking an Inpatient Financial Counseling Specialist for an onsite role in Oregon, OH. The ideal candidate will have a high school diploma and at least 1 year of customer service experience. This position involves assessing patient financial responsibilities, collecting liabilities, and validating patient payor sources. The role offers a salary between $18.15 - $19.40/hr, along with various advantages including bonus incentives and career advancement opportunities.

Benefits

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Qualifications

• 1+ years of customer service experience is required.

Responsibilities

• Assess and collect patient liabilities.
• Validate patients have a valid payor source.
• Complete patient pre-registration and registration tasks.
• Make follow-up calls to patients regarding payments.

Skills

Customer Service

Benefit Education

Financial Assistance Knowledge

Education

High School Diploma/GED

CRCR certification within 6 months

Job description

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $18.15 - $19.40/hr based on experience
• This position is an onsite role at Mercy - St. Charles Hospital in Oregon, OH

The Inpatient Financial Counseling Specialist performs the task of benefit education and validation. This includes face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners.

Responsibilities:

• Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance and balances after financial assistance.
• Works various patient access, insurance eligibility, follow-up reports as assigned.
• Assists in facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.
• Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.
• Monitors missed collection opportunities for potential process improvements and follow-up.
• Notes all accounts with a patient liability daily.
• Makes follow-up phone calls to patients that are unable to make payment while in-house.
• Sends letters to patients' addresses post-discharge detailing an estimated liability as well as options to pay
• Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable.
• Assists eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
• Runs a daily census to determine patients with potential eligibility.
• Assists in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.

Experience We Love:

• 1+ years of customer service experience

Required Qualifications:

• High School Diploma/GED Required
• CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.