Financial Counselor

American Oncology Partners, PA; Indiana (PA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive health insurance

401(k) plan with 100% match

Generous paid time off (PTO)

Job summary

American Oncology Partners, PA is looking for a Financial Counselor to act as a liaison between patients and the practice in Indiana. Responsibilities include coordinating payments, insurance verification, and managing patient financial responsibilities.

The ideal candidate will have a high school diploma, at least two years of healthcare experience, and proficiency in MS Office. Benefits include competitive compensation, health insurance, and a 401(k) plan.

Qualifications

• Minimum two years of healthcare experience, preferably in a clinical or business office setting.
• Experience with medical insurance verification, pre‑certification, and prior authorization.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Monitor and coordinate pre‑certification and prior authorization processes with insurance companies.
• Review patient schedules and treatment plans to establish financial responsibility.
• Assist patients with assistance and grant‑funded programs to secure financial aid.

Skills

Healthcare experience

Medical insurance verification

Excellent communication skills

MS Office proficiency

Education

High school diploma or GED

Job description

Location: Hematology Oncology of Indiana
Pay Range:$17.93 - $29.89

A Financial Counselor acts as a liaison between patients and the practice, coordinating payments, assisting with financial responsibilities, and ensuring accurate insurance benefit records in the electronic medical records (EMR) and billing software.

Responsibilities

• Monitor and coordinate pre‑certification and prior authorization processes with insurance companies, including peer‑to‑peer and appeals.
• Review patient schedules and treatment plans to establish financial responsibility and confirm active insurance coverage.
• Generate estimates of service, communicate insurance benefits and patient fiscal responsibility, and obtain necessary income information for assistance programs.
• Identify and manage aging balances, establishing appropriate arrangements for outstanding balances.
• Explain forms and paperwork needed, such as waivers, treatment estimates, payment plans, and assistance applications.
• Maintain open, routine communication with providers, nursing staff, PSS staff, UM team, and coworkers via Teams, phone, email, and in person.
• Collaborate with outside entities to complete required forms and items timely, including urgent requirements.
• Assist patients with assistance and grant‑funded programs to secure financial aid.
• Support compliance with all federal and state laws related to patient care, billing, and collections.
• Maintain a neat and orderly work area, safe use of equipment, and adhere to AON and departmental policies and procedures.
• Perform additional duties and projects as assigned.

Qualifications

• High school diploma or GED required; additional education or degrees are a plus.
• Minimum two years of healthcare experience, preferably in a clinical or business office setting.
• Experience with medical insurance verification, pre‑certification, and prior authorization.
• Understanding of medical terminology, ICD‑9, ICD‑10, and CPT codes.
• Cash handling and patient responsibility collection experience.
• Excellent verbal and written communication skills.
• Strong analytical, problem‑solving, and organizational skills.
• Interpersonal effectiveness, diplomacy, conflict management, and diversity awareness.
• Self‑motivated, capable of working independently with limited supervision.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and multitasking across multiple applications.
• Ability to work remotely as required and adapt to a fast‑paced, multi‑site environment.

Core Capabilities

• Critical thinking, decision‑making, time management, and independent judgment.
• Effective communication, active listening, and balanced feedback provision.
• Customer focus and ability to foster quality, performance, and operational excellence.
• Self‑management, stress management, and professional development pursuit.
• Understanding of patient assistance programs and grant services.

Travel & Work Hours

No travel required. Standard core workdays: Monday to Friday, 8:00AM – 5:00PM. Occasional overtime and weekend shifts may be required based on operational needs.

Benefits

Competitive compensation packages including comprehensive health insurance, a 401(k) plan with 100% match, and generous paid time off (PTO).