Financial Counselor

BriteLife Recovery; Hilton Head Island (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

Dental & Vision insurance

Leave policy

Paid holidays

EAP program

Shift differential

Staff development

Supportive environment

Career growth

Tuition reimbursement

Job summary

BriteLife Recovery in Hilton Head Island, SC is seeking a Financial Counselor to serve as on-site liaison between clients, clinical teams, and the revenue cycle. You will conduct financial discussions at admission and throughout treatment, securing documentation and supporting discharge planning with interdepartmental collaboration.

You will review insurance benefits, discuss payment options, document arrangements, and provide ongoing counseling to balances and coverage changes, ensuring

Qualifications

• 2 years prior experience in financial counseling, patient access, revenue cycle, or healthcare financial services preferred.
• Experience in behavioral health, substance use disorder, or healthcare settings strongly preferred.
• Strong interpersonal and communication skills with the ability to discuss sensitive financial matters with empathy and professionalism.
• Demonstrated ability to work collaboratively across departments.
• High level of organization, attention to detail, and accountability.
• Working knowledge of insurance benefits, patient responsibility, and payment plan structures.

Responsibilities

• Meet with clients at admission to review insurance benefits, patient financial responsibility, payment expectations, and available payment options.
• Facilitate and document payment arrangements and payment plans, ensuring all required financial consents and forms are completed and signed.
• Provide ongoing financial counseling throughout the client’s stay, including follow-up discussions related to balances, changes in coverage, or length-of-stay determinations.
• Communicate the utilization review process to clients in coordination with clinical and utilization review teams, helping set appropriate expectations regarding coverage and authorization decisions.
• Collaborate closely with Clinical, Case Management, Admissions, and Business Office teams to support coordinated care, financial transparency, and effective discharge planning.
• Participate in discharge planning discussions to ensure financial matters are addressed prior to discharge and reduce post-discharge A/R risk.
• Maintain accurate documentation of all client financial interactions in the electronic health record or designated systems.
• Escalate financial concerns, coverage issues, or non-compliance with payment arrangements to leadership as appropriate.

Skills

Financial counseling

Healthcare revenue cycle

Insurance benefits

Interdepartmental collaboration

Communication skills

Organization

Job description

Financial Counselor

Do you work for a company that no longer aligns with your core values?

Have you dreamt of working in a “true” team environment, where collaborating and working together for the greater good of the company are the expectation?

Are you tired of giving 100% everyday, only to feel undervalued and unappreciated?

If so, YOU DESERVE BETTER… and our families and our patients deserve better!

We’re on a mission to bring together the best, most talented and caring, authentic individuals to create a world-class mission-centered behavioral health organization, focused on doing it the right way...

If you really want to make a difference in addiction treatment and be a happier, healthier version of yourself, we’d love to align with you!

BriteLife Recovery strives to be the preeminent provider for those living with substance use and co-occurring disorders. Our mission is to create the strongest foundation possible, built on empathy, safety and trust, in a picturesque environment, for our clients and their families to begin the healing process. BriteLife is currently open in Hanover, PA, Hilton Head Island, SC, and West Kill, NY.

What we provide you!!

• Comprehensive Benefits Package:Enjoy a fully sponsored Health plan through APA with Cigna Network, ensuring your health needs are met with ease and quality.

• Additional Insurance Coverage:Access dental/vision insurance, accident insurance, short-term disability insurance, critical illness insurance, cancer insurance, and life insurance for comprehensive protection.

• Generous Leave Policy:Benefit from 40 hours of sick time and 80 hours of vacation annually, supporting your work-life balance and well-being.

• Holiday Benefits:Salaried employees receive 9 paid holidays, while hourly workers earn time and a half for holidays worked.

• Employee Assistance Program (EAP):Gain access to emotional and work-life counseling, financial guidance, legal resources, and health and benefit services through our comprehensive EAP.

• Shift Differential:Receive additional compensation for your dedication with our shift differential program.

• Staff Development:Engage in our solid staff development program, fostering continuous growth and skill enhancement.

• Supportive Environment:Thrive in a great working environment that encourages collaboration, creativity, and mutual support.

• Career Growth:Explore endless growth opportunities and the chance to make a positive impact not only in our clients' lives but also in the recovery community.

• Continual Education:Tuition reimbursement opportunities.

• And More:Discover even more benefits and perks that make BriteLife Recovery a rewarding place to work.

What you will be doing?

The Financial Counselor serves as an on-site liaison between clients, clinical teams, and the revenue cycle, ensuring clear communication and accountability around financial responsibility throughout the client’s episode of care. This role is responsible for conducting financial discussions at admission and throughout treatment, securing required financial documentation, and supporting utilization review and discharge planning through close interdepartmental collaboration.

What tasks are required?

• Meet with clients at admission to review insurance benefits, patient financial responsibility, payment expectations, and available payment options.

• Facilitate and document payment arrangements and payment plans, ensuring all required financial consents and forms are completed and signed.

• Provide ongoing financial counseling throughout the client’s stay, including follow-up discussions related to balances, changes in coverage, or length-of-stay determinations.

• Communicate the utilization review process to clients in coordination with clinical and utilization review teams, helping set appropriate expectations regarding coverage and authorization decisions.

• Collaborate closely with Clinical, Case Management, Admissions, and Business Office teams to support coordinated care, financial transparency, and effective discharge planning.

• Participate in discharge planning discussions to ensure financial matters are addressed prior to discharge and reduce post-discharge A/R risk.

• Maintain accurate documentation of all client financial interactions in the electronic health record or designated systems.

• Escalate financial concerns, coverage issues, or non-compliance with payment arrangements to leadership as appropriate.

What we need from you?

• 2 Years prior experience in financial counseling, patient access, revenue cycle, or healthcare financial services preferred.

• Experience in behavioral health, substance use disorder, or healthcare settings strongly preferred.

• Strong interpersonal and communication skills with the ability to discuss sensitive financial matters with empathy and professionalism.

• Demonstrated ability to work collaboratively across departments.

• High level of organization, attention to detail, and accountability.

• Working knowledge of insurance benefits, patient responsibility, and payment plan structures.

Client-centered communication

Interdepartmental collaboration

Financial accountability and follow-through

Professional judgment and discretion

Documentation accuracy and compliance

EEO Statement

All BLR subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. BLR subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.