Financial Counselor

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Financial Counselor to educate families about financial assistance, charity care, health insurance exchanges, and alternate programs. You will guide enrollment in Medicaid, Medicare, and state programs, aiming for positive patient experiences while ensuring appropriate reimbursement for services.

In this role, you’ll interact with patients and families, coordinate with the care team, and maintain program eligibility records.

Qualifications

• Must have a sense of responsibility, professionalism, empathy, and a commitment to customer service.
• Excellent written and oral communication skills.

Responsibilities

• Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs and/or arranges payment plans.
• Educates, screens, and assists patient/family to obtain insurance coverage through enrollment in programs, including Medicaid, Medicare, and other state-based assistance programs.
• Requests patient payments as necessary and identifies third-party liability accounts for hospital lien filing.
• Obtains eligibility for medical evaluations and procedures.
• Determines eligibility of patients under Children’s Financial Assistance Program.
• Monitors work queues daily to complete appropriate follow-up procedures with responsible parties and include reasons of denial, dates of eligibility, and other appropriate information.
• Identifies and maintains list of available programs of financial sponsorship of healthcare services and eligibility requirements for each program.
• Applies excellent verbal and non-verbal communicative skills to identify and reduce anxieties/concerns of patients and/or families/friends.
• Interacts effectively with medical staff, other departmental employees, and other hospital personnel.
• Maintains confidentiality of patient information.
• Self-motivates, multitasks, and prioritizes effectively in a fast-paced environment.

Skills

Customer service

Verbal & written comms

Education

High school diploma or GED

State-specific training requirements

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

4:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Serves as primary contact to educate family and community about financial assistance and charity care programs, health insurance exchange, or alternate insurance programs as appropriate. Conducts all interactions in a manner that will result in a positive patient experience and appropriate reimbursement for services. Works in partnership with other team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.

Experience

• Experience in social services or public assistance programs, including personal contact with clients

Preferred Qualifications

• College degree
• Experience in healthcare financial counseling
• Fluency in Spanish or other foreign language
• Experience in social services or public assistance programs, including personal contact with clients
• Certified Patient Account Representative (CPAR), Certified Healthcare Access Associate (CHAA), or Certified Financial Counselor (CFC)

Education

• High school diploma or GED and any state-specific training and examination requirements

Certification Summary

• No professional certifications required

Knowledge, Skills And Abilities

• Must have a sense of responsibility, professionalism, empathy, and a commitment to customer service
• Excellent written and oral communication skills

Job Responsibilities

• Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs and/or arranges payment plans.
• Educates, screens, and assists patient/family to obtain insurance coverage through enrollment in programs, including Medicaid, Medicare, and other state-based assistance programs.
• Requests patient payments as necessary and identifies third-party liability accounts for hospital lien filing.
• Obtains eligibility for medical evaluations and procedures.
• Determines eligibility of patients under Children’s Financial Assistance Program.
• Monitors work queues daily to complete appropriate follow-up procedures with responsible parties and include reasons of denial, dates of eligibility, and other appropriate information.
• Identifies and maintains list of available programs of financial sponsorship of healthcare services and eligibility requirements for each program.
• Applies excellent verbal and non-verbal communicative skills to identify and reduce anxieties/concerns of patients and/or families/friends.
• Interacts effectively with medical staff, other departmental employees, and other hospital personnel.
• Maintains confidentiality of patient information.
• Self-motivates, multitasks, and prioritizes effectively in a fast-paced environment.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Patient Financial Services