Financial Counselor

Lutheran Social Service of MN; Brainerd (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Lutheran Social Service of Minnesota is seeking a Financial Counselor to help individuals, couples and families achieve financial wellness through counseling, budgeting and debt guidance.

Responsibilities include assessing financial needs, reviewing credit reports, coordinating student loan and housing counseling, and delivering education sessions in-person or remotely. The role requires empathy, strong communication and the ability to work with clients in financial crisis.

Qualifications

• Bachelor's (BS or BA) degree or significant equivalence in experience
• Minimum two years related work experience in human services, financial industry, credit or collections
• Must complete certification for Consumer Credit Counselor through the National Foundation for Credit Counseling within two months after being hired.
• Strong computer skills including ability to use internet, email, MS Office products and database applications
• Knowledge of consumer credit trends and laws, National Foundation for Credit Counseling standards and state of Minnesota debt prorate and credit regulations when working with and recommending actions to clients.
• Knowledge of financial industry complexity including banking, mortgage, consumer lending, sub-prime services.
• Critical thinking and problem solving skills
• Ability to deal with clients in financial crisis
• Related counseling skills including empathy, listening, clear verbal and written communication with diverse populations
• Strong interpersonal skills with clients, community and professional contacts.
• Negotiation and conflict resolution skills when working with clients and creditors on debt repayment and budgeting issues.

Responsibilities

• Provide financial counseling to individuals, couples, and families to reach financial wellness goals (budgeting, debt repayment, credit report review).
• Offer student loan and housing counseling sessions by in-office, telephone, or online modes.
• Deliver community financial education presentations, financial coaching, assessments and referrals.

Skills

Critical thinking

Empathy

Clear verbal and written communication

Negotiation

Interpersonal skills

Diversity sensitivity

Education

Bachelors degree or significant equivalence in experience

Tools

MS Office

Database applications

Internet & Email

Job description

Lutheran Social Service of Minnesota is a dynamic social service organization serving children, youth and families, people with identified needs, older adults, and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an Alive Workplace (Supportive, Positive and Fun) and careers that challenge, energize, and reward employees. Consider joining us!

As a Financial Counselor you are responsible to provide financial counseling to individuals, couples, and families seeking to reach their financial wellness goals. These services provided may include budget counseling, debt repayment, credit report review, student loan counseling and housing counseling by in-office, telephone, or online modes of counseling. The position may also provide community financial education presentations, financial coaching, assessments and referrals.

Position Requirements:

• Bachelor's (BS or BA) degree or significant equivalence in experience
• Minimum two years related work experience in human services, financial industry, credit or collections
• Must complete certification for Consumer Credit Counselor through the National Foundation for Credit Counseling within two months after being hired.
• Strong computer skills including ability to use internet, email, MS Office products and database applications
• Knowledge of consumer credit trends and laws, National Foundation for Credit Counseling standards and state of Minnesota debt prorate and credit regulations when working with and recommending actions to clients.
• Knowledge of financial industry complexity including banking, mortgage, consumer lending, sub-prime services.
• Critical thinking and problem solving skills
• Ability to deal with clients in financial crisis
• Related counseling skills including empathy, listening, clear verbal and written communication with diverse populations
• Strong interpersonal skills with clients, community and professional contacts.
• Negotiation and conflict resolution skills when working with clients and creditors on debt repayment and budgeting issues.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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