Financial Counseling Specialist

Ensemble Health Partners; West Reading (Berks County); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners seeks an Inpatient Financial Counseling Specialist to educate patients on benefits, validate coverage, and calculate patient liabilities during inpatient stays, including pre-registration tasks and coordination with hospital staff.

This on-site role at Tower - Reading Hospital in West Reading, PA may require nights, weekends, and holidays; pay ranges from $18.65–$19.90 per hour based on experience, with bonus incentives and comprehensive benefits.

Qualifications

• Assess and collect patient liabilities including copays, deductibles and balances.
• Verify insurance eligibility and determine patient liability.
• Conduct face-to-face benefit education during inpatient stays.
• Coordinate pre-registration and registration tasks at service.
• Commit to visiting patient rooms at least 3 times daily.

Responsibilities

• Assess and collect patient liabilities during patient stays.
• Communicate with patients to verify coverage and expected payments.
• Assist in daily in-house call reviews to secure payor sources.
• Complete pre-registration and registration tasks at service.
• Document accounts with patient liabilities daily.

Skills

Face to face communication

Financial counseling

Patient education

Attention to detail

Customer service

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $18.65 - $19.90/hr based on experience
• This position is an onsite role, and candidates must be able to work on-site at Tower - Reading Hospital in West Reading, PA****

The Inpatient Financial Counseling Specialist performs the task of benefit education and validation. This includes face to face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient in a bed liability throughout Ensemble Health Partners. This position handles the accurate verification and calculation of patient liabilities including previous balances, collection of patient payments, and may require nights, weekends, and holidays, as necessary. They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The Financial Counseling Specialist will work within the policies and processes as they are being performed across the entire organization.

• Responsible for the assessment and collection of patient liabilities. These collections include copays, deductibles, co-insurance and balances after financial assistance. This individual is tasked with assessing patient insurance and financial information to determine liability. The Specialist in Inpatient Collections will utilize face to face communication with patients during their stay to collect the estimated patient liability.
• Works various patient access, insurance eligibility, follow-up reports as assigned.
• Assists in facilitating daily inhouse call reviews to include all needed parties to validate that patients have a valid payor source with authorization on the account for the current stay.
• Completion of pre-registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.
• Monitors missed collection opportunities for potential process improvements and follow-up. Must make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts.
• Notes all accounts with a patient liability daily.