Financial Counseling Representative

r1rcm; Austin (TX); On-site; USD 26,000 - 35,000; Full time

Job summary

R1 RCM Inc. in Austin, TX is seeking a Financial Counselor to assist uninsured and underinsured patients with coverage options and financial assistance.

This on-site role requires traveling between hospital floors to meet patients, screen for eligibility, help with applications, and discuss financial responsibilities with clarity and compassion. The ideal candidate will have strong communication and attention to detail, with experience in patient access or revenue cycle preferred.

Qualifications

• High school diploma or GED.
• Strong customer service, communication, and interpersonal skills.
• Compassion and professionalism when discussing sensitive personal and financial information.
• Ability to explain complex information in clear, simple language.
• Strong attention to detail and ability to manage multiple systems and priorities.
• Ability to work on-site, moving between hospital floors and meeting patients in their rooms.

Responsibilities

• Travel between hospital floors to meet uninsured and underinsured patients in their rooms to review financial needs and available resources.
• Screen for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs.
• Help patients complete applications and gather required documents.
• Explain coverage options, application steps, and next steps clearly.
• Discuss patient responsibility and available payment options with care and respect.
• Track application status and document activity accurately.
• Protect patient privacy and coordinate with clinical and revenue cycle teams.
• Balance compassionate service with accuracy and productivity in a fast-paced hospital setting.

Skills

Customer service

Communication

Interpersonal skills

Compassion

Explain complex information

Attention to detail

Multisystem navigation

On-site work

Team collaboration

Job description

Financial Counselor

Financial Counsel ing Represent at ive

On- site | Austin, TX| Ascension Dell Seton Medical Center-University of Texas

Schedule: Monday-Friday 8am-5pm | Job type: Full Time Pay: $20

Help Patients Find Financial Support

Join R1 as a Financial Counselor and help uninsured and underinsured patients understand their coverage and financial assistance options. In this on-site role, you will regularly travel between multiple hospital floors to meet with patients in their rooms, screen for potential eligibility, assist with applications, and explain financial responsibilities with clarity and compassion.

What You'll Do

• Travel between multiple hospital floors and visit uninsured and underinsured patients in their rooms to review their financial needs and available resources.
• Screen for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs.
• Help patients complete applications and gather required documents.
• Clearly explain coverage options, application steps, and next steps.
• Discuss estimated patient responsibility and available payment options, and support collection of amounts due in a respectful, patient-centered manner.
• Track application status, follow up on missing information, and document activity accurately.
• Protect patient privacy and work closely with clinical, Patient Access, and revenue cycle teams.
• Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting.

What You'll Bring

Required Qualifications

• High school diploma or GED.
• Strong customer service, communication, and interpersonal skills.
• Compassion and professionalism when discussing sensitive personal and financial information.
• Ability to explain complex information in clear, simple language.
• Strong attention to detail and ability to manage multiple systems and priorities.
• Ability to navigate and work efficiently across multiple systems with ease.
• Ability to work on-site, move regularly between multiple hospital floors, and meet with patients in their rooms throughout the day.

Preferred Qualifications

• Experience in financial counseling, eligibility, Patient Access, registration, patient financial services, or revenue cycle.
• Knowledge of Medicaid, Marketplace coverage, hospital financial assistance, or similar programs.
• Experience completing eligibility screenings, applications, or supporting documentation.

Why Join R1?

• Make a meaningful difference for patients facing financial challenges.
• Build healthcare financial counseling and revenue cycle experience.
• Receive training and support from experienced leaders.
• Access opportunities for professional growth within R1.
• Work with a collaborative team focused on patient service.

Work Environment

This is an on-site, patient-facing hospital role that requires regular travel between multiple floors and in-person visits with patients in their rooms. You may work around illnesses or injuries, support patients during stressful situations, and spend much of the day moving throughout the facility.

Facility vaccination requirements may apply, including an annual flu vaccination.

A background check and drug screening may be required before hire.

Reasonable accommodations may be provided to qualified individuals.

About R1

R1 provides technology-driven revenue cycle solutions that help hospitals, health systems, and medical groups improve the patient experience and financial performance.

If you are compassionate, detail-oriented, and ready to help patients access coverage and financial assistance.

R1 is an equal opportunity employer and does not discriminate on the basis of any protected status.

For this US-based position, the base pay range is $18.59 - $25.44 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed.