Financial Clearance Specialist 1

Savista; Northern (KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Savista is hiring a Financial Clearance Specialist to ensure accurate financial clearance processing. You will contact insurance companies, physicians, and patients to collect demographic and insurance information, enabling clear financial determinations.

You will inform patients of their rights and policies while collecting patient liabilities and supporting payor-compliant workflows. The role requires attention to detail and strong communication skills.

Qualifications

• High School Diploma or equivalent.
• Experience in patient registration and collecting demographic/financial information.

Responsibilities

• Process and verify administrative and financial components of financial clearance.
• Obtain pre-certifications, authorizations, and referrals for upcoming appointments.
• Communicate changes to schedules to align with authorizations and payor requirements.
• Liaise between patients, payors and providers for prior authorizations.
• Address issues and provide information to patients and physicians on financial clearance.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Stakeholder management

MS Office

Insurance verification

Medical terminology

Prior authorizations

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Internet Explorer

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Summary

The Financial Clearance Specialist role ensures seamless and accurate processing of financial clearance procedures. Responsibilities include contacting insurance companies, physicians, and patients to ensure patient demographic and insurance information is collected, and that a financial clearance determination can be made. It will also inform patients of their rights, financial policies, and collect patient liabilities.

Duties & Responsibilities

• Process and verify administrative and financial components of financial clearance including validation of insurance benefits, medical necessity, routine and complex pre-certification, prior-authorization, scheduling and pre-registration, patient benefit and cost estimates, and pre-collection of out-of-pocket cost share.
• Obtain pre-certifications, authorizations, and referrals for upcoming appointments.
• Communicate recommended changes to schedules and care planning to ensure alignment with authorization requests and payor compliance.
• Liaison between patient, insurance payors and providers to obtain prior authorization for prescheduled services.
• Effectively address issues and offer information and support to both patients and physicians concerning financial clearance matters.
• Process stat request prioritization.
• Verify demographic information.
• Apply payor changes to registration.
• Verify, edit and/or remove user defined referral counts editing final status of referrals.
• Edit the scheduled date within the referral, pend referrals to any pools, suppressing expiring referrals messages, accessing assigned referral work queues, defer/activate referral work queue items, use referral templates.
• Apply critical thinking skills to identify and resolve problems proactively.

Qualifications & Competencies

• High School Diploma or equivalent
• 3+ years’ experience with patient registration in a hospital or physician office, directly with obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations
• Proficient with commercial and government insurance plans, payer networks, government resources
• Proficient with medical and insurance terminology
• Strong customer service skills, including ability to understand, interpret, evaluate, and resolve basic to complex service issues.
• Strong attention to detail and accuracy
• Excellent verbal and written communication, telephone etiquette, interviewing, and interpersonal skills to interact with peers, management, patients, client, and external agencies
• Ability to work with a variety of stakeholders
• Proficient in utilizing a variety of computer applications and software, including but not limited to Microsoft Office Suite, Internet Explorer, and other relevant programs
• Proven track record in roles that involve managing multiple critical priorities, with a focus on delivering high-quality results and meeting performance metrics

Compensation

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $20.00 to $23.00 per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Equal Opportunity Employer

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.