Financial Clearance Specialist

Trinity Health; Ann Arbor (MI); On-site; USD 46,000 - 64,000; Full time

Job summary

Trinity Health in Ann Arbor is seeking a Financial Clearance Specialist II to manage pre-service financial clearance and collections before the date of service. The role requires 2–5 years in scheduling/financial clearance, HFMA CRCR certification within one year, and proficiency with patient accounting systems and EMR software for accurate billing and patient communication.

Attention to detail and collaboration with scheduling and payer contacts are essential to ensure timely patient access and

Qualifications

• Two to five years experience in scheduling, financial clearance, or patient access.
• HFMA CRCR certification required within one year of hire.
• Proficient in Patient Registration/Patient Accounting systems and related software.
• Associate's degree is preferred.
• Strong knowledge of scheduling across modalities and insurance verification processes.

Responsibilities

• Performs insurance eligibility/benefit verification using EDI transactions and payer web access, documenting in the EMR.
• Informs patient/guarantor of liabilities and collects co-pays, deductibles, and other balances at pre-registration.
• Documents payments in the patient accounting system and provides receipts.
• Validates medical necessity (LMRP/LCD) for Medicare and Non-Medicare cases to ensure clearance.
• Cross-trains and may train new employees; supports scheduling and other departments as needed.

Skills

Insurance verification

EMR systems

Patient access

Communication

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Payer web access

EDI transactions

Job description

Description:

The Financial Clearance Specialist II is responsible for all pre-service accounts' financial clearance and collection prior to the date of service.

Employment Type:

Full time

Shift:

Day Shift

Minimum Qualifications

High School Diploma or equivalent.

Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.

National certification in HFMA CRCR required within one (1) year of hire.

Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems.

Additional Qualifications

Associate's degree is preferred.

Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities and insurance verification processes with three (3) years scheduling experience in an acute care setting.

Experience in complex facility based ancillary testing across multiple facilities/states.

Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures.

Physical & Mental Requirements & Working Conditions

Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional exposure to or subject to noise, infectious waste, diseases & conditions. Occasional exposure to interruptions, shifting priorities & stressful situations. Frequent ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous perform manual dexterity activities & / or grasping / handling. Frequent ability to climb, kneel, crouch & / or operate foot controls. Occasional use a computer / other technology. Continuous sit with the ability to vary / adjust physical position or activity. Continuous comply with Trinity Health's Code of Conduct, policies, procedures & guidelines. Continuous ability to provide assistance in the event of an emergency. Occasional

KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% -100%)

Essential Functions:

Performs insurance eligibility/benefit verification, utilizing a variety of mechanisms (primarily EDI transactions and payer web access, and in some cases by calling payers directly) and documenting information within the EMR system. Outcomes of the insurance eligibility/benefit verification activity will determine next steps (designation as a Self-Pay account, referral to financial counseling, etc.). Determines need for appropriate service authorizations (pre-certifications, 3rd party authorizations, referrals) and will contact the physician and Case Management/Utilization Review personnel, as necessary.

Informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of pre-registration. Calculates patient liabilities and provides financial education, referring the patient to financial counseling, as required. Documents payments/actions in the patient accounting system and provides the patient with a payment receipt in the collection of funds. Validates medical necessity (LMRP/LCD review) of Medicare and Non-Medicare cases to ensure clinical and financial clearance. Contacts scheduling and/or ancillary department staff for clarification, if cases require clarification of diagnosis and/or test(s)/procedure(s). May prepare special reports as directed by the Manager to document utilization of the Pre-Service unit's services and patient flow (e.g., patient service time, call volume, etc.). May serve as relief support, if the work schedule or work-load demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross-training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the Manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• The required training is uninterrupted 4 weeks.*

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.