Financial Center Supervisor

Hancock Whitney Corp.; St. Francisville (LA); Sur place; USD 42 000 - 72 000; Plein temps

Résumé du poste

Hancock Whitney Corp. in Louisiana is seeking an experienced banking professional to lead daily operations, supervise staff, and ensure exceptional client service at a busy financial center.

You will build client relationships, conduct needs assessments, drive sales opportunities, and promote digital banking tools while maintaining compliance and strong risk controls. The role requires knowledge of banking products, regulations, and cash handling, with opportunities for regional growth within a

Qualifications

• 3 years of cash handling and customer service experience.
• Bachelor’s degree with 1 year relevant experience.
• Proficiency with Microsoft Office and banking software.
• Working knowledge of banking laws, regulations, and policies.
• NMLS registration under SAFE Act required; employment contingent upon meeting requirements.

Responsabilités

• Lead daily operational huddles and assign staffing and scheduling duties.
• Provide guidance, training, and performance feedback to associates on service and accuracy.
• Model professional behavior and lobby management for superior client experience.
• Foster teamwork while reinforcing service and operational standards.
• Build and maintain strong client relationships through in-person and phone interactions.
• Educate clients on digital banking channels and self-service tools.
• Refer clients to specialized partners for holistic financial solutions.
• Oversee cash handling, vault management, and risk controls.
• Support branch-level sales initiatives and help meet sales objectives.

Connaissances

Staff supervision

Customer service

Sales orientation

Regulatory knowledge

Cash handling

Formation

High School Diploma or GED

Bachelor's degree in related field

Outils

Microsoft Office

Banking systems

Description du poste

ESSENTIAL DUTIES & RESPONSIBILITIES:

Leadership & People Management

• Lead daily operational huddles and assign staffing and scheduling duties to ensure efficient financial center operations.
• Provide guidance, training, and performance feedback to associates on transaction accuracy, policy adherence, and client service.
• Model professional behavior and effective lobby management to support a superior client experience.
• Foster teamwork and collaboration while reinforcing service and operational standards.

Client Service & Relationship Management

• Build and maintain strong client relationships through in-person and phone interactions to identify financial needs and recommend solutions.
• Conduct financial needs assessments and proactively act upon sales opportunities to meet assigned goals.
• Educate clients on digital banking channels and self-service tools to enhance convenience and engagement.
• Refer clients to specialized partners across the bank to ensure holistic financial solutions.
• Resolve client inquiries and issues promptly and effectively using sound judgment and product knowledge.

Sales & Business Development

• Support Drive proactive client outreach, including outbound calls and participation in community or educational events.
• Support branch-level sales initiatives by modeling consultative conversations and helping the team achieve sales and service objectives.
• Maintain knowledge of bank products, services, and promotions to support client acquisition and retention.

Operational Excellence & Risk Management

• Oversee operational integrity, cash management, and dual control procedures, ensuring compliance with policies and regulatory standards.
• Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution.
• Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss.
• Utilize and maintain knowledge of branch equipment (ATMs, cash recyclers, currency counters, coin sorters) to ensure functionality and service continuity.
• Promote awareness of risk management culture and ensure adherence to the Financial Center Risk Management Review process.
• Maintain situational awareness in the lobby to balance client experience and security considerations.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• High School Diploma or GED required.
• 3 years of cash handling and customer service experience in retail or branch banking, or Bachelor’s degree with 1 year of relevant experience.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple systems.
• Strong understanding of banking laws, regulations, and policies.
• Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 required; employment contingent upon meeting registration and background standards.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to work under stress and meet deadlines.
• Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an 'undue hardship' then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values -timeless ideals vital to our culture since the 1800s that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future.