Financial Center Supervisor

Hancock Whitney; St. Francisville (LA); Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

Hancock Whitney in Louisiana is seeking an experienced financial center professional to lead daily operations, staff scheduling, and adherence to banking policies. You will guide tellers, supervise cash handling, and help maintain a high standard of client service in a fast-paced retail banking environment.

You will build client relationships, conduct needs assessments, promote digital banking tools, and work with partners to deliver comprehensive financial solutions while meeting sales and

Formación

• High School Diploma or GED required.
• 3 years of cash handling and customer service experience in retail or branch banking, or Bachelor's degree with 1 year of relevant experience.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple systems.
• Strong understanding of banking laws, regulations, and policies.
• Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 required; employment contingent upon meeting registration and background standards.

Responsabilidades

• Lead daily operational huddles and assign staffing and scheduling duties.
• Provide guidance, training, and performance feedback to associates on transaction accuracy and client service.
• Model professional behavior and lobby management to support client experience.
• Foster teamwork while reinforcing service and operational standards.
• Build and maintain strong client relationships through in-person and phone interactions.
• Conduct financial needs assessments and proactively act upon sales opportunities.
• Educate clients on digital banking channels and self-service tools.
• Refer clients to specialized partners for holistic solutions.
• Resolve client inquiries using sound judgment and product knowledge.
• Drive proactive client outreach and participate in community events.
• Support branch-level sales initiatives and help achieve sales objectives.
• Maintain knowledge of bank products and promotions to support client acquisition and retention.
• Oversee operational integrity, cash management, and dual control procedures.
• Perform or assist with opening/closing procedures, vault management, night depository operations, teller balancing, and error resolution.
• Supervise cash limits, monitor outage resolution to mitigate operational loss.
• Maintain branch equipment knowledge to ensure functionality and service continuity.
• Promote risk management culture and adherence to the Financial Center Risk Management Review process.

Conocimientos

Leadership

Customer service

Sales

Risk management

Operational excellence

Educación

High School Diploma or GED

Bachelor's degree with 1 year relevant experience

Herramientas

Microsoft Office

Descripción del empleo

ESSENTIAL DUTIES & RESPONSIBILITIES:

Leadership & People Management

• Lead daily operational huddles and assign staffing and scheduling duties to ensure efficient financial center operations.
• Provide guidance, training, and performance feedback to associates on transaction accuracy, policy adherence, and client service.
• Model professional behavior and effective lobby management to support a superior client experience.
• Foster teamwork and collaboration while reinforcing service and operational standards.

Client Service & Relationship Management

• Build and maintain strong client relationships through in-person and phone interactions to identify financial needs and recommend solutions.
• Conduct financial needs assessments and proactively act upon sales opportunities to meet assigned goals.
• Educate clients on digital banking channels and self-service tools to enhance convenience and engagement.
• Refer clients to specialized partners across the bank to ensure holistic financial solutions.
• Resolve client inquiries and issues promptly and effectively using sound judgment and product knowledge.

Sales & Business Development Support

• Drive proactive client outreach, including outbound calls and participation in community or educational events.
• Support branch-level sales initiatives by modeling consultative conversations and helping the team achieve sales and service objectives.
• Maintain knowledge of bank products, services, and promotions to support client acquisition and retention.

Operational Excellence & Risk Management

• Oversee operational integrity, cash management, and dual control procedures, ensuring compliance with policies and regulatory standards.
• Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution.
• Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss.
• Utilize and maintain knowledge of branch equipment (ATMs, cash recyclers, currency counters, coin sorters) to ensure functionality and service continuity.
• Promote awareness of risk management culture and ensure adherence to the Financial Center Risk Management Review process.
• Maintain situational awareness in the lobby to balance client experience and security considerations.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or GED required.
• 3 years of cash handling and customer service experience in retail or branch banking, or Bachelor's degree with 1 year of relevant experience.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple systems.
• Strong understanding of banking laws, regulations, and policies.
• Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 required; employment contingent upon meeting registration and background standards.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines.
• Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.