Financial Center Supervisor

Hancock Whitney Corp.; Lafayette (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Hancock Whitney Corp. Lafayette branch is seeking a capable operations and client service professional to lead daily huddles, assign staffing, and ensure accurate transactions while upholding policy compliance.

You will build strong client relationships, educate clients about digital banking, support sales initiatives, and monitor risk and cash procedures to maintain safe, efficient operations in a busy bank environment.

Qualifications

• High School Diploma or GED required.
• 3 years of cash handling and customer service experience in retail or branch banking, or Bachelor’s degree with 1 year of relevant experience.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple systems.
• Strong understanding of banking laws, regulations, and policies.
• Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 required; background standards apply.

Responsibilities

• Lead daily operational huddles and staffing assignments to ensure branch efficiency.
• Build and maintain client relationships through in-person and phone interactions to identify financial needs and solutions.
• Support branch-level sales initiatives and promote bank products to drive client acquisition and retention.
• Oversee cash handling, vault procedures, and risk management in lobby operations.

Skills

Cash handling

Customer service

Banking regulations

Education

High School Diploma or GED

Bachelor’s degree (optional)

Tools

Microsoft Office

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:

Leadership & People Management

Lead daily operational huddles and assign staffing and scheduling duties to ensure efficient financial center operations. Provide guidance, training, and performance feedback to associates on transaction accuracy, policy adherence, and client service. Model professional behavior and effective lobby management to support a superior client experience. Foster teamwork and collaboration while reinforcing service and operational standards.

Client Service & Relationship Management

Build and maintain strong client relationships through in-person and phone interactions to identify financial needs and recommend solutions. Conduct financial needs assessments and proactively act upon sales opportunities to meet assigned goals. Educate clients on digital banking channels and self-service tools to enhance convenience and engagement. Refer clients to specialized partners across the bank to ensure holistic financial solutions. Resolve client inquiries and issues promptly and effectively using sound judgment and product knowledge.

Sales & Business Development Support

Drive proactive client outreach, including outbound calls and participation in community or educational events. Support branch-level sales initiatives by modeling consultative conversations and helping the team achieve sales and service objectives. Maintain knowledge of bank products, services, and promotions to support client acquisition and retention.

Operational Excellence & Risk Management

Oversee operational integrity, cash management, and dual control procedures, ensuring compliance with policies and regulatory standards. Perform or assist with opening and closing procedures, vault management, night depository operations, teller balancing, and error resolution. Supervise cash limits, grant overrides as appropriate, and monitor outage resolution to mitigate operational loss. Utilize and maintain knowledge of branch equipment (ATMs, cash recyclers, currency counters, coin sorters) to ensure functionality and service continuity. Promote awareness of risk management culture and ensure adherence to the Financial Center Risk Management Review process. Maintain situational awareness in the lobby to balance client experience and security considerations.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or GED required.


• 3 years of cash handling and customer service experience in retail or branch banking, or Bachelor’s degree with 1 year of relevant experience.


• Working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to navigate multiple systems.


• Strong understanding of banking laws, regulations, and policies.


• Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 required; employment contingent upon meeting registration and background standards.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work under stress and meet deadlines. Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an \"undue hardship\" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers.

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise:

You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future.

Learn more at hancockwhitney.com/ourstory