Financial Center Supervisor

Fulton Bank; Hanover (York County); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical plans

Dental and vision insurance

401(k) with employer match

Paid time off

Educational assistance

Wellness program

Job summary

Fulton Bank in Hanover, PA, seeks an experienced retail banking supervisor to lead the Financial Center team. This full-time role focuses on delivering exceptional customer experiences, driving sales, and maintaining compliance while mentoring staff.

You will manage daily operations, coach associates, engage customers in proactive conversations, and participate in community events to strengthen local presence.

Qualifications

• 3+ years of related business or sales experience.
• 1+ years supervisor or team leader experience preferred.
• Proactive and result oriented mindset.

Responsibilities

• Drive proactive sales conversations by engaging with customers and scheduling appointments.
• Oversee financial center operations while complying with regulatory standards and company policies.
• Coach and mentor team members to achieve goals and deliver exceptional customer experiences.
• Collaborate with the Financial Center Manager to build a high-performing team and participate in onboarding and performance management.
• Represent Fulton Bank at off-site networking events to strengthen local community ties.

Skills

Sales

Leadership

CRM

Communication

Collaboration

Education

High School Diploma or equivalent

Bachelor's Degree or equivalent experience

Tools

CRM system

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long‑term career with Fulton. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.

Overview

This is a full-time career opportunity (approximately 40 hours per week) based out of our Hanover, PA financial center in York County. Must be available to be scheduled around branch operation hours (no Sundays).

Responsible for providing an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm. Focus on customer‑centric conversations to deepen relationships and be a trusted advisor. Be a role model and leader in the center. Oversee financial center operations while adhering to all compliance and risk policies and procedures. Coach and mentor team members to ensure team and individual goals are achieved.

• Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
• Maintaining sound risk and compliance practices by ensuring the Financial Center operates within the parameters of applicable regulations and company policies. Play a key role in managing risk by ensuring the team's adherence to regulatory standards while exercising sound judgment within established parameters.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship‑building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption.
• Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high‑performing team. This includes participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results.
• Actively participate in off‑site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities.

Education

High School Diploma or equivalent. (Required)

Bachelor Degree or the equivalent experience. Specialty: business or other related. (Preferred)

Experience

3 or more years related business or sales experience. (Required)

1 or more years supervisor or team leader. (Preferred)

Knowledge, Skills, and Abilities

Proactive and result oriented (Required)

Highly collaborative with Fulton partners and other team members (Required)

Excellent communication skills and ability to have needs‑based conversations (Required)

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $24.81 - $41.35.

This job is eligible to participate in a short‑term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

NMLS

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

EEO Statement

Fulton Financial Corporation (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.