Financial Center Relationship Specialist

Fulton Bank; Virginia Beach (VA); On-site; USD 30,307 - 50,971; Full time

Benefits offered by this job

Medical plans

401(k) with employer match

Paid time off

Job summary

Fulton Bank in Virginia Beach, VA is seeking a full-time Small Business Banker to manage a portfolio of small business customers, build relationships, and provide tailored banking solutions that support growth.

The role emphasizes proactive sales, needs-based conversations, and CRM-based promotion of deposits, lending, and digital tools while ensuring compliance and customer satisfaction.

Qualifications

• 3+ years demonstrated sales experience.
• 3+ years customer service experience.
• 2+ years prior banking experience (preferably Small Business).
• Notary Public certification (optional).

Responsibilities

• Manage a portfolio of small business customers, serving as their primary point of contact for all banking needs and cross-sell opportunities.
• Drive proactive sales conversations through multiple channels and convert opportunities to outcomes.
• Utilize the CRM to promote banking solutions and provide a one-stop customer experience.
• Maintain compliance with regulations and Fulton policies while exercising sound judgment.
• Adapt to varying center traffic and tasks to deliver excellent customer service.

Skills

Sales experience

Customer service

Communication skills

Needs-based selling

Education

High School Diploma or equivalent

Associate Degree or equivalent experience

Tools

CRM software

Digital tools

Job description

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity (approximately 40 hours per week) based out of our Virginia Beach, VA financial center at 4429 Bonney Road. Must be available to be scheduled around branch operation hours (no Sundays).

Responsibilities

• Manage a portfolio of small business customers, serving as their primary point of contact for all banking needs. Build strong relationships with clients to understand their business objectives. This will include having needs‑based conversations to identify and provide tailored recommendations for banking products and services that support their growth strategy. Identify opportunities to deepen relationships (cross‑sell) and expand the bank’s small business client base through prospecting, networking and leveraging leads and referrals.
• Drive proactive sales conversations through various channels, both internal and outbound. This involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Bank’s Distributed Work model, scheduling appointments, and actively engaging customers in the lobby. Use digital tools to proactively demonstrate digital solutions to customers. Identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
• Utilize the CRM (Customer Relationship Management) system to actively promote a variety of banking solutions to enhance the overall service experience for customers. Maintain proficiency in deposit accounts, consumer and small business lending opportunities, credit cards, investment options, and promoting digital solutions. Provide customers with a one‑stop experience regarding all their financial needs by focusing on customer‑centric conversations to deepen relationships and become their trusted advisor.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Recognize the demands of this role may vary based on Financial Center traffic and customer needs. Demonstrate adaptability and flexibility in allocating time across different tasks such as engaging in proactive sales conversations, working in the Distributed Work Model, or processing transactions, all while delivering customer satisfaction with every interaction.

Additional Responsibilities

• Provide transactional support for customers on an as‑needed basis.

Education

• High School Diploma or equivalent. Specialty not applicable at this level. (Required)
• Associate Degree or the equivalent experience. Specialty Business or other related. (Preferred)

Experience

• 3 or more years demonstrated sales experience. (Required)
• 3 or more years customer service experience. (Required)
• 2 or more years prior banking experience (preferably to include Small Business). (Preferred)

Certifications

• Notary Public. (Potentially)

Knowledge, Skills, And Abilities

• Pro‑active and result oriented (drive for more). (Required)
• Highly collaborative (with partners, manager and Financial Center teams). (Required)
• Excellent communication skills and ability to have needs‑based conversations. (Required)
• Desire to serve as a sales/service expert serving Small Business clients in the Financial Center. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company‑assigned and/or job‑related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Compensation

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
The hourly rate for this position is $22.16 - $36.92.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

Licensing

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.

EEO Statement

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.