Financial Center Manager I

Simmons Bank; Wynnewood (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Simmons Bank in Wynnewood, OK is seeking a Financial Center Manager to lead a team, drive revenue, and deliver exceptional customer service. You will recruit, coach and develop staff while overseeing operations and community engagement to grow small business banking and consumer loan activity.

The role emphasizes a consultative approach, compliance, and the ability to manage expenses while delivering on financial metrics and customer experience across the banking center.

Qualifications

• HS Diploma/GED and BS/BA degree preferred or equivalent work experience
• Two to four years management experience
• Registration with the National Mortgage Licensing System and Registry (NMLS) will be required after employment

Responsibilities

• Manages all goal attainment, service, marketing and operations of the banking center
• Demonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources
• Meet regularly with staff regarding time management, communication skills, goal progress, regular business, bank security and operational policies to build employees’ confidence, competency and efficiency
• Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met
• Ensure that personal, associates and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophy
• Lead a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective manner
• Responsible to grow existing and develop new small business banking relationships within the market through outside client-facing activity
• Maintain a high level of client satisfaction by retaining and developing highly engaged associates
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
• Performs other duties and responsibilities as assigned

Skills

Effective communication

Sales leadership

Customer service excellence

Financial services knowledge

Education

HS Diploma/GED and BS/BA degree preferred or equivalent work experience

Two to four years management experience

Tools

MS Office programs

Social media platforms

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As a Financial Center Manager (FCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The FCM is accountable to achieve defined financial metrics of revenue, loan and deposit growth by recruiting and developing associates to surpass their performance objectives. As the FCM, you are responsible to be involved within the community, help drive business development, expense management and oversee the operational soundness of the banking center.

Essential Duties and Responsibilities

• Manages all goal attainment, service, marketing and operations of the banking center
• Demonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources
• Meet regularly with staff(s) regarding time management, communication skills, goal progress, regular business, bank security and operational policies to build employees’ confidence, competency and efficiency
• Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met
• Ensure that personal, associates and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophy
• Lead a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective manner
• Responsible to grow existing and develop new small business banking relationships within the market through outside client-facing activity
• Maintain a high level of client satisfaction by retaining and developing highly engaged associates
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
• Performs other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to share and disseminate information in a consistent and impactful manner
• Ability to manage and lead an effective sales process while supporting excellent customer service
• Embrace and positively lead a group through the ever evolving and fast paced banking environment
• Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization

Education and/or Experience

HS Diploma/GED and BS/BA degree preferred or equivalent work experience

Two to four years management experience

This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment. Please refer to (http:/mortgage.nationalwidelicensing.org) for more information

Computer Skills

MS Office programs

Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Other Qualifications (including physical requirements)

Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)

Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ:SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28billion in assets, with more than3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas.

Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.