Financial Center Manager Associate- Durham and Surrounding Area

Fifth Third Bank; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Fifth Third Bank is seeking a Financial Center Manager Associate to join our Durham-area team. The program offers rotations across Operations, Sales & Service, Lending and Small Business, with a structured onboarding path to prepare for a Financial Center Manager role.

You will develop relationships with customers, master product knowledge, and coach a team to achieve sales and service goals while upholding our core values and ethics.

Qualifications

• College degree or two or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• Requires S.A.F.E. Act registration at time of employment; MU4R questions and registration provided by NMLS.

Responsibilities

• Complete FCMA roadmap and onboarding activities from day one to program completion, including Consultative Selling Skills Certification.
• Deepen Consumer and Small Business customer relationships by delivering a memorable customer experience.
• Maintain knowledge of Fifth Third's products, services, processes, and resources to guide and lead the team.
• Lead consultative sales process to identify financial needs and recommend solutions.
• Develop an integrated book of business strategy with a Financial Needs Assessment (FNA) for customers across channels.
• Source, develop, coach and lead a team that reinforces Core Values and business strategies.
• Foster a One Bank culture through collaboration with business partners.
• Participate in community-focused activities.
• Follow Bancorp Code of Conduct and Ethics and related policies; exemplify ethical behavior.
• Additional duties as assigned.

Skills

Leadership experience

Verbal & written communication

Credit analysis

Sales coaching

Business acumen

Decision making

S.A.F.E. Act/regulatory compliance

Education

College degree

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.

Essential Duties & Responsibilities

• Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
• Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
• Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
• Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
• Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
• Learn to cultivate a One Bank culture that proactively collaborates with business partners
• Participate in activities that benefit the communities we serve
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
• Additional duties as assigned

Supervisory Responsibilities

Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.

Minimum Knowledge, Skills And Abilities Required

• College degree or two (2) or more years of leadership experience in a sales environment
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Ability to successfully execute and coach sales activities
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration.

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

Financial Center Manager Associate- Durham and Surrounding Area

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Durham, North Carolina 27707

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.