Financial Center Manager

Bank of America; Vancouver (WA); On-site; USD 76,500 - 109,200; Full time

Benefits offered by this job

Discretionary incentive eligibility

Access to paid time off

Industry-leading benefits

Job summary

Bank of America in Vancouver, WA is seeking a Financial Center Manager to lead day-to-day operations. The role involves fostering a client-centric and risk culture, ensuring operational excellence while managing staffing and client engagements.

The ideal candidate will have leadership experience and a strong commitment to improving clients’ financial lives. The position offers a competitive salary and benefits, promoting professional growth and community impact.

Qualifications

• Minimum of one year of leadership experience either in coaching, training, or motivating a work team.
• Confidence in identifying solutions based on client needs and capable of resolving problems independently.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Develop talent through proactive sourcing of candidates.
• Manage client traffic and foster client retention.
• Create a world-class client experience environment.
• Drive operational excellence by engaging employees in business strategy.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Overview

This role is responsible for managing a financial center and its employees on a day‑to‑day basis, operating as a business owner and fostering a client‑centric and risk culture within the center, while helping clients achieve their financial goals and ensuring operational excellence.

Responsibilities

• Develop talent, including proactive sourcing of candidates
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world‑class client experience environment
• Manage market‑level initiatives prescribed by market leaders
• Drive operational excellence by engaging employees on business strategy
• Manage organizational priorities and effective execution

Managerial Responsibilities

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Desired Qualifications

• One year of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Minimum Education: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours per week: 40

Pay

Annualized salary: $76,500.00 – $109,200.00, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible. Employees are eligible for an annual discretionary award based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group, and the overall success of the Company.

Benefits

This role is benefits eligible and includes industry-leading benefits, access to paid time off, resources and support to employees to make a genuine impact and contribute to the sustainable growth of the business and the communities served.